Bensenville, United States
1120 N Ellis St
N/A
+18777707637
DO. NOT. USE. if you are moving to Chicago. They lied to us from the very beginning. We were never told that Chicago didn't allow PODS to be placed on city streets or in an alleyway. Only a driveway. I would have never used this service had I been told that. The ONLY reason I found out is because I came across a review stating this and when I called this morning to double check they said it was true. When I told the CS agent that I was never informed she said she was sorry it was a lapse in communication. WHAT?! She said the only options were we use their \city service\ which won't be available in time for our move or we move everything on our own. Our POD was set to be delivered tomorrow. My husband and I just moved to Chicago from Los Angeles. We're in the midst of a pandemic, money is tight and now we have to spend even more money on top of the 2500 we already spent and scramble to find a new option to go to the warehouse to pick up our belongings and move them personally to our new place. I'm so upset. Do not make our same mistake. Do NOT trust this company.
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Portable and affordable? Pay their drivers handsomely, because business is good!
Best price but they can't come if you don't have a private driveway. At least that's how it is in Chicago. It sucked bc it cost me an extra grand to do it with someone else.
*edited one month after the below review* After a one month of having to consistently follow up with Pods' customer service to receive support, I had to remove yet another star from my review and experience. I never received an apology from Pods for this poor experience and the issues their mistake caused and had to follow up with their customer service representative weekly to even know it was still on their radar to handle...after all of that, all I received was a reimbursement for the truck that I only had to book due to their mistake. Nothing additional for the time wasted or even an apology... Poor customer service only made for a worse experience. //// I used Pods for a cross-country move and received incorrect information about my drop off location in which the representative said our Pod would fit comfortably in our covered drive-way. We came to found out that Pods can never be placed in a car port and had to scramble to book a separate Uhaul and movers to move our belongings from the Pods storage facility into the Uhaul and then into our home. While the initial misinformation was frustrating enough, it has been two weeks since we began discussions with their consumer response team and have yet to receive any helpful or tangible information rectifying the horrible experience we had.
Asked to have my pod put in an exact place and my driver/deliverer Robert did an awesome job. These guys have better ratings than every other pod distributor in the Chicagoland area for a reason. Thank you.
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