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Best Friends Animal Hospital and Urgent Care Center

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Billings, United States

bfah.net
Emergency veterinarian serviceAnimal hospitalVeterinarian· Veterinarian· Animal hospital· Emergency veterinarian service

Best Friends Animal Hospital and Urgent Care Center Reviews | Rating 4 out of 5 stars (7 reviews)

Best Friends Animal Hospital and Urgent Care Center is located in Billings, United States on 1530 Popelka Dr. Best Friends Animal Hospital and Urgent Care Center is rated 4 out of 5 in the category emergency veterinarian serviceanimal hospitalveterinarian in United States.

Address

1530 Popelka Dr

Phone

+1 4062550500

Amenities

Toilets

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Open hours

...
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charles

I don't know why this place doesn't have 5 stars. I drove from Dickinson,ND because this place has advance service. Staff I met in person was great. Dr. D.J. Smith extremely great doctor. I forgot to tell him a few things I was recommend by another vet and he made the changes without me having to even ask. I just got home and found out they went the extra mile and cut my dogs toe nails which is hard to do for me and I didn't even have to ask. On top of all things DR. D.J. Smith called me several times to keep me informed told me everything they were doing and why. I'm not a Dr but I do my research and this place was spot on and went above and beyond. He even explained things my primary vet did that they could not or would not answer for me. I would drive all this way here anytime for my dogs. It's hard to trust vet especially ones your going to for the first time. I trust them 100%. Also they got the swelling to stop and started going down. My primary couldn't get it to stop swelling but they did. Great job!

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Ramsey Robertson

The Doctors and care staff are great and have only good things to say about them, whereas the customer service, pharmacy and money hungry business side is what earns them only 3 stars. We have been trying to get a simple approval for med ordered through 800-Petmeds for over two weeks. Their actions would make one believe that they are trying to make the process a hassle so that you will just break down and purchase their more expensive exactly the same item from their pharmacy. 6 April 2021 Update!! BFAH still refuses to work with us to resolve the issue! Their standard of customer service is unacceptable and we will no longer be one of their patients. Downgraded them to two stars.

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Joyce Bonvillain

I recently took my 14 year old dog here, during after-hours to say goodbye. They ushered my dog and myself into a gently lit euthanasia room, asked me if I'd like a few minutes alone, to say goodbye and were tender in the act itself. When she had passed, I advised that I was bringing her home with me to bury her. The vet then offered me a coffin to place her in. Making the decision to euthanize your loved one, is seldom easy. When the decision becomes clear, the act itself is one of love. To have a hospital understand that nuance and make those final moments less traumatic and one of tenderness, is so important. I will forever be grateful to them for that act of love from them to us.

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Teresa H

We had to have our older cat put down and they were incredibly kind and caring during the entire process. It is hard enough to say goodbye to a family member but the staff made sure to answer any questions we had. I highly recommend them.

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Mishila Bledsoe

I had to put my cat down sadly about 2-3 months ago and they were so understanding and took such good care of him. Thank you guys for giving my cat the best last moments of his life. He was care free and I could tell he felt safe. They gave me the amount of time needed for me to say goodbye!

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Daiana Bernard

We take all our pets to BFAH. We absolutely love working with Dr. Galvin for our pocket pets. She worked with us and managed to save our very sickly guinea pig in early 2017. Our guinea pig was given 3 more years with us and for that we’re forever grateful. They’re very dedicated and knowledgeable. 10/10 would recommend.

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Celina O'Brien

Truly compassionate caring staff. I came once with my fur baby and was seen quickly and my fur baby was well taken care of

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