Bethesda, United States
7801 Norfolk Ave Suite 202
N/A
+1 3019694444
I would highly recommend against using Bethesda Chimney. We engaged them to perform a Phase II inspection and quote a number of other home improvement items that they advertise on their website. For the fireplace, I received an on-site total estimate of 5K to 7K (max) on both fireplaces. The official quote came in at over 11K. On the other home repair services, the technician did not offer honest advice on what we should or should not repair, but instead quoted everything with a total estimate that came in at 35K. For example, there were several slate tiles loose on on the back patio with an estimate of over 7,000. They also quoted 3,500 to power wash the home. We got the power washing done, for the same exact scope, at 400 (multiple groups were at this same price). Additionally, unlike other chimney repair companies, they will charge a 270 Phase II inspection fee (which is double their competitors), but not credit it towards any of the work. I requested to speak to a manager or owner for months, to no avail, to express my concerns. I was only ever connected to someone in their payment department or the tech that came to site. Ultimately, we engaged another group to do the inspection given the lack of confidence and customer service that Bethesda Chimney provided. The other group that we used were very thorough and noted a number of items that were not contemplated in Bethesda Chimney's scope.
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We hired Bethesda Chimney to inspect and clean a chimney we hadn't used or cleaned in over 15 years. They were up on our roof and did a thorough inspection from both ends of the flue. They had quite a mess on their hands but did a very professional job. I was nervous because the apartment had recently been renovated with all new light colored carpet & paint. They were very conscientious and made sure nothing got smudged and left everything clean after they left. I appreciate that they really listened to our concerns, focused on our current needs, gave a clear report of what to look for in the future, and didn't push to upsell us on anything we didn't need! I highly recommend them.
Brian and his crew, Zack and Cody were extremely professional and what's more very pleasant to work with. I got a brand new fireplace and chimney under the initial quote. They followed up with other services I requested with a smile. Highly recommend. Pat
Bryan and Bradley came to clean our second gas fireplace and fix something on the first. They did a great job and were professional and efficient. They also went above and beyond to help us get some advice on a non-chimney related house issue! We have appreciated their work - thank you!
See for yourself. Quality workmanship and very smoothly operated company. Entire job from start to finish was seamless. Re-lined our chimney and did a great job re-building the chimney with new bricks.
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