Bethesda, United States
10215 Fernwood Rd Ste 103
N/A
+1 3015641053
Because they don't make appointments for X Rays, I arrived at 8:10 am. I was done by 8:40 am and my PCP received the results of my chest X Ray by end morning. I had the feeling that everybody was smiling behind their masks. Very good experience!
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Really unfriendly office staff. Every time I went there I was turned away by the front office staff (the Asian lady). One time they refused to do my son’s X-Ray because they were about to close. Even though I got there 15 mins before the closing time. Today they told me that I should leave as there is a 3 hour wait to get an X-Ray done after making me wait for 20 mins. Go to Community Radiology on the 6th floor instead. They were super fast and nice!
My doctor gave me a referral to Washington Radiology for a chest X-ray. I called for an appointment but was told they don't give appointments for that, and said I just had to show up. When I asked about the wait, they would not tell me. So I got there at 9AM, and was told the wait was at least 1 1/2 hours. I was told I could come back anytime between 8:30 and 4, so I came back within that time frame, and was told they actually shut down their machines at 3:45. I do not understand their refusal to make appointments for this service, to tell people who call if there is a wait, and to expect people to wait for hours in a packed waiting room during a pandemic.
Very unprofessional. Given a call back for additional imaging with no explanation as to why. When I asked for an explanation, I was transferred to MERCEDES who barely answered my questions. I said I thought they should tell patients why they are being asked to return and what the procedure would be before scheduling. She said \you can talk to the manager\ and hung up.
Called to get some information before making an appointment. The office staff was very rude. I can't imagine why anyone would come there after talking to the first point of contact for this location.
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