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US Social Security Administration - Phone Service Only

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Birmingham, United States

ssa.gov
Social security office

US Social Security Administration - Phone Service Only Reviews | Rating 2.8 out of 5 stars (4 reviews)

US Social Security Administration - Phone Service Only is located in Birmingham, United States on 1200 Reverend Abraham Woods Jr Boulevard. US Social Security Administration - Phone Service Only is rated 2.8 out of 5 in the category social security office in United States.

Address

1200 Reverend Abraham Woods Jr Boulevard

Phone

+1 8007721213

Accessibility

Wheelchair-accessible entrance

Open hours

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R

Rodrigo Queiroz

I am trying to apply for a new SSN and it has been the hardest task in the world. I waited the 10 days (covid safety measure) to call them in order to schedule an appointment. My first call was on February 12th and since this day no one called me back yet. I spoke with many agents as possible, and they were very helpful. But still no return. I just don't know what to do anymore. The manager is supposed to call me back within 48h but it has been 2 weeks now and nothing.

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Jillian Robertson

I submitted paperwork over a month ago for my name to be changed. Not only has my name not been changed, but I can't get anyone on the phone to even begin to ask questions. Since I can't go in person, I can only rely on a phone call. However, I have called numerous times a day for multiple days over the past few weeks; every time I am placed on hold for over 20 minutes only to have someone eventually pick up the phone and hang up on me. The online help/email is of absolutely no help; their responses are in circles telling me everything about a name change that I don't need to know and then telling me my only option is to call the number that keeps hanging up on me. This business is completely absurd. I feel sorry for the people that depend on checks from this place bc getting in touch with a human and receiving an answer is impossible. I guess I will have to send my paperwork again, but this time through UPS and request a signature and picture of the person that receives it. Unfortunately, that doesn't guarantee that the work will be done after receipt. Smh.

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Wesley Miller

My family and I need to give a special public thank you to Misty Jones. We had to work our way through a unique, stressful situation (in the middle of Covid too!), and getting in touch with Ms. Jones was a tremendous blessing. She consistently went above and beyond in taking care of us and gave us what may be the best customer service we have ever received. Thank you again, Ms. Jones!

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Augustinian Philosopher

With repugnant impunity they have been delaying citizens their much needed documents. I have sent against them a congressional inquiry because they dared to say they will, on purpose, keep staff out so they can delay their processing. I demand my passport returned and my new social security card. The entire corruption of blood they have attempted deserves to be investigated and all leaders terminated.

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