Blaine, United States
10050 Naples St NE
N/A
+17632104542
We were set up with Waste Management through our inspection company. I wish I would have researched and selected our own garbage company, especially because no one else in our neighborhood has Waste Management. We had countless missed pickups. The website is not user friendly whatsoever for reporting these and if you call you have to wait on hold for a long time to reach a human being. Our pickup day was Thursday and there was at least a time or two where it was missed and the bin had to sit out all weekend (sorry neighbors). Our last yard waste pickup for the season was missed and our bin was completely full. The pickup was missed again on Friday and we had planned to pick up leaves and refill the bin once more that weekend when we were off of work. I called multiple times waiting on hold each time, continued to be told it would be picked up for days and days. I ended up having to go purchase yard waste bags. I asked for reimbursement on this since I wouldn’t have had to had our bin been picked up and was told no. Several of the customer service reps were rude and the run around was ridiculous. After over a week snow had fallen and it was too late to take advantage of our last pickup. Finally after at least 4 or 5 phone calls and still no pickup Doug a manager called and said he would pick up our bin one more time. I appreciated this but unfortunately it was too late with the snow. After another phone call I was told I would get a 10 credit for the missed yard waste pick up. This was months ago and still no credit has shown up. We ended our service and went with Walters, a smaller company that most people in our neighborhood use. I am so happy with our decision, not only are their prices lower but when you call them you reach a person right away and so far they have been reliable with pickups. Bottom line, go with a smaller company. You will get much better service and probably a better price.
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This afternoon as the truck driver came and picked up the recycling items, I noticed there were still recycling items on the city street and he ignore the items and left the area. Throughout the times, I haven't had any issues with you guys. In my opinion, today was very unprofessional on the driver part. I have photographed the items that were on the street.
Your crew is on time each week, do a nice job, friendly, and the company’s communication about any schedule change is handled well (plus we like the receptacles you provide.)
Good communication regarding pick up days or changes. WM is dependable and reasonably priced
I don't even use waste management but somehow ended up with one of their recycling bins. I have called them FIVE times and each time they tell me the bin will be getting picked up either that day or the next day. It has been over a week now and the driver hasn't even do much as driven by
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