Bloomingdale, United States
140 E Lake St
N/A
+13312518335
I really didn’t wanna take my kids during these days, but my almost 8 years old son was begging everyday. So we had to drive 25 minutes from our house and picked this places. Because only place that open during pandemic and i am glad we did let the kids have some fun. Purchased and signed waivers online because we didn’t wanna wait when we get their. Parking space is not big, so consider going little earlier that you can have enough time to walk back to building from parking lot. Inside was great to any age actually, they have all kinds of fun are open. The personnel is also very polite and they know what they are doing. I just wish they have separate space with little balls for little ones. I was scared that my toddler would get hurt while adults were hanging and going through those obstacles. So i had a hard time to keep him out of that place. Other than that my eldest had the most fun, jumping area is also large and suitable for any age. I wish they can keep the place little cleaner, but I understand the staff, it is impossible to clean after every child.
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Different experience than pre covit. Almost no people all of the attractions are NOT open at the same time and wait is forever for climbing wall or ziplines. I am disappointed we will not be coming back anytime soon waits of time and definitely money 40 for 2 kids for 2 hrs and it was at least 40 min of waiting for gear to be put on and slow staff to get things moving. Sad we live so close and we used to love this place not anymore. Urban Air than you for responding to my review. We decided to take our kids to Urban Air on New Years Eve day when you had promotions for the ultimate pass but there wan nothing mentioned on the website or when I called that all exhibit are not open at same time. If I would have know we wouldn't have come for the price we paid.
Very unsatisfactory customer service here and way too expensive for what you get! The kids had fun on the attractions, but we waited forever for someone to fix the bowling lanes and the employee running the cafe was the same person we had to wait on to fix the bowling. There were 2 out of service and the employees allowed for people to leave the lane and come back at their leisure so it prevented others from bowling, which is not fair. The 2 hour slot is not enough time for what you pay at all as there’s a lot of waiting around. There was a beer menu displayed at the cafe, but no one to serve it(that’s unacceptable). They need to take this sign down if there’s no one to serve alcohol. Don’t bring cash to pay either because I was told they didn’t have enough change for my transaction! Also unacceptable.The pizza was expensive and a large is not a large, it was 12 inches and not enough to feed our group of people. Very deceiving. I had to call management to state my concerns and haven’t yet received a call back. There’s plenty of other places we can go with better service, food, drinks and attractions. I will not mind driving further for this next time.
I like the facility but they were to flexible with temperature checks. I have been to over locations and we were checked upon arrival. Here we walked in signed waiver and joined our party. Will reconsider come back.
Welcoming staff and facilities are clean and sanitized regularly. My kids love to have fun in this adventure park. Just check the website for time, height requirements and which rides are open.
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