Bloomington, United States
205 S Lee St
N/A
+13098274302
We contacted Hermes after a referral from my dryer repair guy. I own a very busy pet grooming salon and needed a new washer and dryer. Adison recommended a Speed Queen model. They didn't have any in stock at the time but he said they were expecting a truck that following Friday. For a pet grooming shop to be without a washer and dryer is a huge inconvenience but I decided to wait a couple of days to get the set I wanted. Adison called me even before he unloaded the truck once he saw that he had a set for me. He told me they could come and install within the hour and that's exactly what they did. He was extremely informative and honest. I am very happy with my purchase and the customer service I received. My husband and I have already decided that when our washer and dryer at home goes out we will be contacting Hermes for another purchase!
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Very poor customer service and communication. Don't haggle and ask them to take 50 off of a 12,000 order otherwise they will just tell you that they don't want to sell to you, even if you agree to purchase at the original quoted price. It is a wonder how they are still in business. Clearly they are so rich that they don't need customers.
Wonderful customer service! I had such a great experience in my interactions with Hermes. Communication was always very clear and the response time was incredibly quick. The Hermes team is a pleasure to work with & I highly recommend them.
Hermes Equipment was wonderful to work with, from ordering to delivery and installation! They not only did a superior job, but they reached out to follow up to see how things were after working after the installation. I will definitely use them again when I order new equipment for my Laundromat! Greg, Co-Owner of Westside Laundromat - Davenport, IA
Very disappointing of a company. We have ordered from them years and years ago and we bought a new property and reached out to them. Very poor customer service FROM THE VICE PRESIDENT AND OWNER OF THE COMPANY. We are in a pandemic, and times are tough for all businesses. Because we took a month to look over our financials and see if we can even afford a new washer at this time, the response we got was "we are going to step away from the deal" YEAH. THEY REFUSED TO SELL TO US BECAUSE WE TOOK TOO LONG. They said the order has to be placed today and we gave them the green light and they said "no. we aren't going to sell to you anymore." THE COMMUNICATION RECEIVED WAS UNPROFESSIONAL FROM BOTH THE VP AND THE OWNER. Even the owner wasn't even willing to listen to us say how poorly his VP of sales was conducting business. I am baffled that the owners immediate response was to take the VP side and say sorry we aren't going to sell to you EVER and hung up on us. We didn't even get a chance to say anything on the phone. We didn't even want to buy from them anymore after dealing with the VP. We just wanted to let the owner know out of courtesy that he just lost a sale because of him (because if I was the owner I would want to know) and the owner is just as bad. Please act like you at least want to retain a customer instead of hanging up on them and not even listening to what they have to say. That's bad business. Sad thing is, money wasn't even the issue in this whole case. Communication from this company was. If the owner let us speak, we would've told him that. I expect more from a company that I am giving 13,000 to. We are taking our business somewhere else and I recommend you do too.
Been dealing with Hermès for almost 5 years. Their knowledge and customer service has provided our business with continuous success in the laundry business. I am treated like a family member and never feel like a number. These folks get it!
Great company to do business with. We own a 17 cabin rental property and rent year round providing all the linens. Hermes Equipment helped us transition from residential to commercial machines. They assessed our situation, discussed a couple options and came up with the best approach and use for the space we had. We replaced 3 residential sets with 2 commercial sets and cannot believe how quickly we can catch up with our laundry now. Thank you to Robert & Mark for all you did to get us there. I can also say the customer service is second to none. One of our machines had an issue out of the gate and they were amazing in getting it resolved. Everyone we’ve dealt with has been professional and courteous. Terisa King (Owner) Kishauwau’s Starved Rock Area Cabins
Hermes Commercial Laundry Team! ...Congratulations on another successful turn-key operation! I happened to be cruising through Salem Illinois this past Friday and stopped into the new coin laundry that you just finished! Clean, bright, cheery...love the giant washers and especially love the green accents! I am also impressed with the credit card reader machines as it makes doing laundry a breeze! As always your team rocks! Keep up the good work! ️
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