Bluefield, United States
U.S. 460, Green Valley Rd Suite 2
N/A
+1 3049604253
In-store shopping
Car washOil changeRepair services
Hands down the best customer service I have ever had. Representatives open and near when I had questions and very knowledgeable of my own vehicle.
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Friendly salesman saleswoman great service department
Amazing Service & extremely helpful in a state of emergency! Well, my definition of emergency, haha. I was driving from Ohio on my way to my school in Florida (aka almost 16hrs driving total and only 4hrs in) when my check engine light came on, got a transmission alert and my car wasn’t shifting properly on the turnpike. I wasn’t expecting a stop and had my rabbit with me. They were kind enough to fit me in for an appointment even with a full day of appointments ahead of them (thank you to whoever cancelled their appointment!), and allowed me to bring my rabbit into the lobby while waiting. A true blessing and amazingly helpful! As a young girl traveling alone it meant the world to feel safe taking my car in and having it serviced. Very friendly staff and extremely helpful.
From my initial phone call about servicing our Kia, to my arrival at the department, each person who helped me was informed and patient and knowledgeable. The work was done in a timely fashion. Being new to the area, I had called around and Cole was the only location offering a safe environment in which to wait and a promise of sanitizing the vehicle before it was returned to me. Well done. Thanks -- we are delighted to have found Cole.
I Brought my 2019 Sorento in to have a routine oil change. They took the car to the back shortly after getting there. The receptionist was very kind. I only had to wait 30 minutes and my car was done. I appreciate that they not only change my oil but they asked me if I'd like to rotate my tires. They go above and beyond their duty to insure my vehicle is safe for traveling.
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