Hilliard, United States
3747 Park Mill Run Dr #100
N/A
+16147710771
BMW Motorcycles of Hilliard is UNDER NEW MANAGEMENT. We apologize to anyone that had a less than great experience in our Sales, Service, and Parts departments in the past. We ask you to give our New Management Team a try. You Wont be Dissapointed.
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Worst motorcycle dealership I have ever encounter and I have own 36 motorcycles to date. Contacted them about a R1200RT and they managed to enforce every stereo types that comes to peoples minds when you think of a used cars salesman. Completely dishonest adding things to buyers orders that were included in other packages and trying to charge for extra for them while trying to sell a 2017 at a higher price than a 2018. Never called back when they said that they would, hung up on me 3 times when I said I could not make it their today. Had to call a different department to actually get the sale guy "Brandon" on the phone who then continued to make excuses. Buyer Beware!!! Check your buys order and bring out the calculator.
I have had several good experiences with their service and parts departments. Sales staff has always been friendly and helpful too.
My experience was, to say the least, "underwhelming." While they have a great floor display with much BMW variety, five minutes into my visit and an engagement with a less-than-enthusiastic salesperson pretty much told me all I needed to know...if this is what it's like before they get my money, imagine what it will be like AFTER they have my money.... I'm shopping for a R1200RT someplace else. No evidence of any concern about good customer service or customer appreciation here :(.
About the best BMV experience I could have asked for. Still not sure why the government doesn't update this process...
Ok size selection, but the staff wasn't knowledgeable in what they had listed on their website and what was in stock
Very friendly staff and helpful!
Absolutely horrible service and unprofessional, i serviced my bike there and they left it sitting outside in the rain, would never go back, avoid this place at all costs
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