Louisville, United States
4311 Shelbyville Rd
N/A
+15023151998
Absolute best customer service ever! Outstanding service from everyone! Thank you for your professional time and integrity. I 'm sure I am only 1 of millions of happy customers but I truly want to thank you from the bottom of my heart!
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I was looking at a pre-owned truck they had for sale and after negotiating we didn't come to a deal. I then made an offer on the truck two days later and they said it was accepted, after arriving at the dealership they gave me the EXACT same price they started with on day one. I told them before I came by to now waste my time if my offer wasn't good enough. It's very frustrating how they accepted my offer and then I get there to have them go back to their original price. Not a dealership that keeps their word. Ridiculous!
Joe at St Matthews office does try to negotiate w/ u, whereas a salesman at their J-town office didn't even make 1st attempt to negotiate. Joe is personable, nice guy who cares. My only complaint is the waiting and finalization of paperwork shouldnt have taken 3-4 hours when i wasnt even financing!! I paid for car myself outright
My wife and I recently purchased a BMW x3. The staff over at BMW Shelbyville Road was fantastic to work with. We never felt pressured to buy anything. Spencer was wonderful to work with! If you are in search of a new or used car we would highly recommend him!
Certified pre-owned and pre-owned luxury at its finest. Customer service is top notch, vehicles are first rate. HIGHLY recommended!!
Spencer at BMW of Louisville was great to work with! I was a little nervous going in because I was shopping for a specific used Ford and not a BMW. But my experience as a customer was great from start to finish. No one tried to upsell me (any more than usual for a car dealer) and no one pressured me into any thing I wasn't comfortable with. Hopefully I won't need to buy another car any time soon, but I'll be back when that time eventually comes.
I had a very specific car in mind, and the sales manager, Reed tirelessly searched until he found the perfect car for me. I picked up the car last week and I love my car! The team in St Matthews make the car buying experience effortless and fun for their customers. I highly recommend BMW Louisville Certified Pre-Owned!!!!! John and Reed are two individuals that I enjoyed doing business with, and they both go way over and above for their customers! Reed and John have built a lifetime loyal client with me! -Barb
Changing the review. I recommend people who own a BMW go to this place for service and questions. People here are very reasonable and professional. This is a new service center and also a sales center which opened over a year ago. I got confused with the other BMW dealer that is next to this place. The one star review is fair for the other one.
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