Northampton, United States
150 Main St
N/A
+14133411127
BZ is so great! I've never felt so comfortable. She is so helpful with skin care advice and waxing. I've recommended to both of my roommates and I would definitely recommend to others.
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- STARS Here is my 60 justification by review for services not rendered. I had a 2:40PM Brazilian wax appointment followed by a 3:05PM (other area wax) appointment that I was running 8 minutes behind for. I tried calling the location which I had to find via my email confirmation. Okay, so I get no one on the other line and instead, I am directed to send a text message. A response is promptly received that my "appointment time has been missed completely. I wont be able to see you. I do Charge for a missed service." I show up despite the message and I am told that the wax specialist walked away and would be right back. I am hoping that given I was not obscenely late and the fact that this is my first time here (also not knowing the name of the location), she would be somewhat forgiving. Instead, I am told that despite having a 3:05PM appointment for other waxing area, she has a 3:00PM appointment with another client. I'm not really sure how that works but in most businesses, its kind of a bummer to double book. I could have left knowing she was going to charge me regardless, but I took a chance and clearly I got the short end of the stick. I was charged full price for services I didn't receive and it was more expensive than going to ANY other waxing facility, which is where ill be taking my business from now on. I was then scolded by some hair stylist tending to a customer within earshot that "this is normal fee to charge" (right in front of her customer which would have made me feel uncomfortable). I have been getting waxes in NYC for 7 years and here in Boston for 3 years, and have NEVER been charged full price due to missing an appointment. I waited around to see if another customer showed up at 3PM, which never happened. This should show you the type of shady and greedy business that is being run out of this location. Provided image and time stamps below. Best of luck but would strongly recommend not to even bother at this place.
This review is long overdue! I first went to BZ over a year ago after a horrible experience with waxing my eyebrows. They were waxed too thin and a big chunk was missing from my left brow. BZ SAVED MY BROWS, and made them look amazing. I still have to pencil in because unfortunately some hair is not growing back but she showed me how and I constantly get complements on my brows. She gave me back thick beautiful brows. Now that I've found her I WILL NOT go to anyone else for brows. She recently moved to a new location in Newtonville (and yes I followed!). Its a super cute space and easy to get to from the Pike.
BZ is phenomenal at what she does and an awesome human being overall. There is no one else in Cambridge like her (and I've tried others)! I've been seeing BZ for a few years for waxing and facials. She is calm, caring, and attentive. She is super knowledgeable about skin care wellness and skin care products and is able to give me helpful advice based on my particular needs. She is not pushy and she never rushes through appointments. She takes pride in her work and I always feel like a million bucks after I see her. BZ is the best!
I've been going to BZ for almost 3 years now, and she's AMAZING. No joke, she's the only person I trust with my brows! I moved to Back Bay last year and I still drag myself to Porter Sq every month for her services. I can't recommend BZ enough!
Love my eyebrows!! BZ is the best! Very talented, friendly and knowledgeable! Great experience!
I have been going to BZ for waxing for a little over two years now, and I have always had a great experience! BZ does a great job, she is quick and effective, and I always leave feeling great. BZ is also excellent at making customers feel comfortable! She makes sure to answer any questions I have, and always makes me feel at ease. Her work space is always very clean, and she never makes me feel like she is rushed. If you are looking to try waxing for the first time, she is a GREAT person to do it with! I have been waxing for over 8 years, and I can say honestly that she makes the process less painful, somehow, and I have never had any breakouts, bruising or other negative reactions. Her prices are not more than most places, and she offers a discount for referrals which is awesome. BZ is great at her job, and you can tell she really cares about the services she is providing. I only have positive things to say! LOVE BZ! I would highly recommend BZ and Body Zen Skin Care and Wellness!
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