Boise, United States
150 N Capitol Blvd
N/A
+1 2086087460
Try setting up an auto pay with a credit card! Wow! What a nightmare! You would a thought i was asking for the sun & the moon! Boise City you are very behind in this area! Even little tiny towns in East Idaho can do this with ease! Over the phone and happy to do it for you! But the trash pick up guys do a great job! Thanks guys!
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Takes about 20-30 minutes to pay over the phone because I have to enter my account 5-6 times before the system accepts it. Once I get through that, my call gets dropped about half the time due to an error. I'm so glad that the City of Boise is making sure to waste at least 20 minutes of my time every time I have to pay my bill. Thanks!!!
Out of every bill I have, this is without question the most difficult one to pay. They make it so tough that it's almost as if they don't want people to pay. City of Boise: please take a lesson from Suez- I pay my bill there with two clicks.
My call to Jeanette was a shining example of a good customer experience. When the call dropped Jeanette called me back and quickly answered all of my questions.
Hire more reps. No need to sit on hold for 20 minutes to change an address. Fix your pitiful billing as well
Deli
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