Bonita Springs, United States
11170 Bonita Beach Rd SE
N/A
+1 2399082300
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
This company needs to get with the times - automate your customer experience better, there should be no reason to have to call into customer support or billing to speak with the inept, incompetent, unfriendly, uncaring staff that answer the phone. Let's get a proper customer portal up and running, so one can manage their account online, request service, view and pay invoices, etc. The data entry clerks hate their jobs, you could save a buck or two without them.
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We recently had a Kinetico water treatment and reverse osmosis system installed. When we had a water leak under the sink, their service representative came out to check out the whole system. First, he fixed the leak, even though it was not caused by Kinetico. (We overloaded the garbage disposal). The service rep, BJ, then noticed low flow on the RO and fixed that too. All of this was done for no charge because we are new customers and he said Kinetico wanted their installation to be completely satisfactory. BJ explained everything so that we could understand it. He was courteous, professional, and competent. We are gratified that our new water company also gives such excellent service. Thank you! Mike and Dori Novak, Fort Myers.
I installed this RO system in 2017. It had been running smoothly for sometime. Recently, the hydrogen peroxide tube started to developed problem. With the usage, the level should go down. It goes up instead, indicating that the water is leaking to the tube. They have been trying to repair this 4 times and the last time is just in mid June 2020. I do not see the level of hydrogen peroxide come down either. The last tech said it would take 2000 gallons of water usage before it starts to act which I do not think it is true. I told them that without hydrogen peroxide my water would still contains bacteria and other contaminants which might affect my family health. I will watch and update this issue. In general, it is very difficult to get technical information regarding the system and the tech may give you false information.
Water issues handled with care and attention to the customer. Trustworthy and affordable service. Great people!
Installing this water system was the best investment I think i've ever made to any home I've owned. I truly wish i'd done this sooner. Anyone reading this should not hesitate to purchase a system. Every day you wash, shower, launder, you will smile and appreciate your investment.
Deli
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