Boston, United States
77 N Washington St
N/A
+1 8558388300
The wife and I used Audley travel for a 2 week South African/Zambia trip Nov 29-Dec 12. I have to admit how pleased we were with them. We started planning this trip back in Nov 2018. I was a little bit nervous at first because this trip was on my wife's bucket list. Our then rep Molly patiently went step by step on every detail of what we wanted in order for this itinerary to be tailor made and feel personalized for us. Around the time one of our in country flights was cancelled and we couldn't fly out until the next day our new rep Courtney gave us an additional beautiful panoramic tour to Hazy View to visit other sites along the way to our over night stay at a beautiful hotel and dinner that was paid by Audley for the inconvenience. My wife appreciated it because of the cancelled flight she was able to have a 6th drive on our safari and this tour was about six hours of beauty that we would have never seen. We loved being picked up with signs with our names on them at every airport once we landed in Cape Town until we landed in Zambia. Almost all our tours were private which was excellent. Some people may have seemed overwhelmed at first glance of the dictionary Audley sends you that details day by day everything you will be doing, who will meet you, where you are going, flight info, tipping, EVERYTHING!! But thanks to Courtney and our last rep Allie. They went through it with book with me and we thank them for every part of it. The last thing was the app which was also day by day brief planner from leaving Chicago until returning to Chicago. The conversion of Rand to US dollars and weather conversion was a plus on the app.
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My fiance and I reached out to Audley Travel for our honeymoon in Japan and S Korea. Within a day, Tamantha contacted us for more details of what would we like to do and what cities we preferred. She was knowledgeable and attentive of what we're planning on our honeymoon. Within a few days, Tam was able to pull a detailed itinerary where it was easy to understand and even features additional recommendations for you to explore during your free time. Summaries of the importance for certain sites was also included. Tam is very thorough and kept a constant communication with us. I highly recommend Tam for her services and expertise.
I'm working with Briana for our trip to Africa in October 2020 She has been excellent, knowledgeable and I hope we will be able to experience this bucket list item. Thank you so much Briana
UPDATE - 7/12/19 (changed to 2 stars) - Audley reached out to me after I posted this review, and they made an effort to address my situation. I appreciate that. Most importantly, the Audley representative said that they would be reviewing how trips were booked and managed in an effort to improve. Hopefully, those efforts will bear fruit in the time ahead. ORIGINAL REVIEW (1 star) - After traveling for more than 15 years with Audley, we've become deeply disappointed. In the last 5 years, in particular, the focus seems to be more on selling trips than creating custom-made itineraries and working with clients to really understand and respond to their needs. Now, sales tactics are high pressure once an itinerary is delivered, and a recent trip that we took with Audley to Panama was very disappointing. Audley did not adequately vet our hotel, and there was an extremely disruptive event going on when we arrived late at night resulting in almost no sleep. Also, they helped to schedule a hike for us that was unrealistic. Our local guides explained that we could not reasonably complete the hike in a day, and they did not have the hike on their agenda. We have trusted Audley without our most important travel plans for years, and we have relied on them for mastering these types of local details. In the past, they did a very good job of this. Sadly, they are dropping the ball now, and we'd advise that you be careful placing that level of trust in them in the future.
The whole website is a unacceptable misrepresentation. Our experience with Audley is exceptionally poor. Essentially they charge us for services they do not provide and ruined our vacation
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