Boston, United States
420 E St
N/A
+1 8002255345
Delivery
While DHL's express service is extremely efficient and deserves 5 stars, my experience at this drop off location has been less than stellar. The lady refused to accept two return parcels because the custom invoices 'did not match' the return labels and it would 'mess up' the return. Turns out to be a load of hogwash, confirmed by the seller and the pick-up person from DHL who successfully returned the parcels with the exact same invoices. The lady is as adversarial as the cookie lady from Raymond.
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Customer service here is great! Answered all my questions. Also 4 parking spaces in Boston is pretty sweet! I would avoid go to any authorized shipping center, since I've been to two of them and they are often disorganized and rude.. just come here instead.
The middle aged brunette women at this location is mean and does not even know the DHL shipping options. My package was received in Europe. It was 2 business days late. The women at the counter deserves zero stars. Summary of the issue is this: she did not do what I asked upfront, she was rude and mean, I did it myself on the machine a second time as she was actively giving me incorrect information, I told her what I did (so maybe she can learn), she said she could not refund the first shipment. Just horrible as I told her what to do the first time she just didn't do it. Again, being rude the whole time. I would suggest knowing what you want before hand and don't let her give you bad information.
This is the worst web site and the worst service I have ever witnessed. I get three different answers to where my package is. And no way to rectify the problem.
Tony was very helpful helping me ship my valuable documents overseas. Highly recommend.
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