Bothell, United States
10120 Main St
N/A
+1 4254865000
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Assembly serviceRepair servicesService guarantee
Went to this store today to briefly check out brass instruments for our son, and possibly a string instrument for our daughter. The manager was utterly disrespectful when he asked me to wear a mask and I kindly conveyed to him that I had a medical exemption (which I do have an official, written certification -- from my Medical Doctor). He yelled back, insinuating that I was lying by angrily screaming, \No you don't!!!!\ Whoever the owner of this store is, you need to do two (2) things: 1) Train your employees to be courteous and kind. Yes, I do know that you have a right NOT to do business with me. And I, too, have a right NOT to do business with you all. But the kind of \customer service\ that this man gave was completely dishonoring, unprofessional, completely unacceptable and TOTALLY uncalled for. 2) Don't EVER hire anyone who can't control their emotions -- especially towards your customers or prospective clients. We urge all of our friends to go elsewhere, lest you be yelled at like you're a little child, and treated unprofessionally and with utter disrespect. My children were horrified!!
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I wish to put (-100) What an awful experience.!!! The staff do not know what the hell they are doing. They made mistakes on our order. We waited for two weeks for an order of an item to realize today it is discontinued. When tired to talk to manager \Brad\ to cancel the order and get our money back he HUNG UP on me.!!!!!!! They are not answering the phone. I believe they are going out of business. Do NOT ever try to do business with such idiots.!!
I do love this store. (The area upstairs is spectacular for teaching, yes...) Its more about the level of customer service-I know Music and Arts stores are on the smaller side in general. I think its just swell.
Cute shop with very reasonable priced products. The shopkeeper was very friendly and helpful.
Deli
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Wheelchair-accessible car parkWheelchair-accessible entrance