Bowie, United States
16520 Ballpark Rd
$$
+1 3012620627
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Service levels have continued to drop at this location. Today I left a cart of items at the checkout because the cashier walked off without saying a word. Another cashier asked me if I knew where she went and then paged her, to no avail. The lines at this particular location are longer than any other place I shop. I’ve really tried hard to keep my business local but they are making it very difficult. Costco nearby continues to do a better job with shorter lines and more attentive cashiers. I attempted to call and speak to a manager to directly address my concern, however after 10 minutes on hold I just decided to give up.I am working extremely hard to gain the benefits of this costly membership, only to be forced to leave and shop elsewhere. I noticed a reduction in staff. It begs the question, is staff reduced because it a lack of business or is business suffering die to a lack of staff? Shelves are not very full and I see NO ONE cleaning. I’m rambling on, shop elsewhere!
like
Conveniently located off I50 and exit 13a, pass Toyota of Bowie, various restaurants and shops, is this location. It's tucked away and not easy to see but worth the experience. They is plenty of parking, the store is configured differently so don't be surprised to discover your favorite items in a different location. That's the one difference from the other BJ's. Also you may find items here that are not available at the other stores. The gas station is separate, service is quick, prices are competitive and lines move quickly.
It’s so unfortunate that I have to say... but this has station needs supervision. Grown adult people cannot responsibly, organize themselves to the gas pumps. On 4 different occasions I watch ahead of me while I am in line and people aren’t paying attention or confused. They need help. Seriously a waste of 40mins.
I try to be understanding when I get delivery/curbside pickup and the quality is not what I would choose for myself, but today, three items I received were not in consumable condition (gray meat, pierced packaging and rotten fruit). I will try and be generous enough to assume that they were missed by whomever pulled them for my order, but after calling the store and the corporate line and being told that the only way to resolve this issue is to come into the store and return the items in person, I am extremely unhappy with that option. The customer service representative demanded that I explain to him why I couldn’t come into the store, and made it personal by saying that he still has to work as an immunocompromised person. It shouldn’t be on either of us to divulge that information. The fact is that I never would have ordered curbside if I knew I would need to drive home and back to the store to return spoiled items.
Great place to go for bigger size with plenty of stuffs there!
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