Bremerton, United States
1961 Seabeck Hwy NW
N/A
+1 3603732515
Literally the worst. We are on auto-fill yet we ran out propane. Try to call to get someone out here, on hold for hours since you can not contact the local office directly (the local number forwards you to a national number). Several call and several conversations and a week later, we still don't have a fill, still no heat. Additionally, after each call, we've been told someone will contact us. Not once has this company returned a call. Avoid working with Ferrelgas unless you want to be jacked around and disappointed, they do not care you're a customer.
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I agree with HORRIBLE,. This is probably the worst customer service that I or anyone has every received. I contacted them well over a month ago to move my existing propane tank to a new location on my property. After making several promises to call to schedule the move for a month, now they are telling me they \can't make the move this time of year\. I have already dug 50-70' of ditch to the new location per their surveyors instructions, and now they will not make the move. I actually spoke to a supervisor that saw all the notes about my contacts over the last month and basically said too bad. I would have given them zero stars, but I had to use one star to take the post. Unbelievable!! Update: Okay, I will contact your customer service, but it was a \supervisor\ I talked with. She made it very clear that she did not care that I had started the process over a month ago and that they would not move the tank \this time of year\. Barring snow, I have no idea what that means. I will be back with another update if I do not hear back soon. Update 11/10/20 Five days later and still no call from anyone. Update 11/20/20 It has now been over 2 weeks since my initial complaint. They asked to email their \customer service\ which I did. No email, no phone call, No contact at all. The service was horrible, but to not even respond is beyond horrible. I would never use this company for anything and it will be a cold day in H*** before I order any propane from them regardless of price due to their actions.
Nice place. Bought a 100lb tank a few weeks ago. Unfortunately I found out the \dock\ closes at 4pm. For those not familiar as I wasn't, the \dock\ is where propane is refilled. So the \hours of operation\ listed are office hours. The nice lady in the office will handle the paperwork but no filling of tanks.
UPDATE #2: HORRIBLE company! HORRIBLE HORRIBLE customer service. I had a plumbing company come out to inspect our propane system from head-to-toe. They found NO leaks and their gauges didn't budge when they put their pressure test on our lines. ALL evidence points to Ferrellgas error. I was out of heat and cooking capability for 10 days and another 500 for the outside inspection. They don't seem interested in the slightest to compensate us for any of this inconvenience. HORRIBLE HORRIBLE company! HORRIBLE HORRIBLE customer service. ORIGINAL REVIEW: Simply HORRIBLE. After requesting a refill, the serviceman determined there was a leak in THEIR equipment that we are renting. We received no callback for over a day with a status and called their office for an update. They told us it would be 10 DAYS before we would have someone out to repair THEIR equipment. This left us with no stove, oven, heated water during the WINTER for 10 DAYS. I was connected to their scheduling agent to see if we could do anything, but the agent did not answer. We left a message and have had NO CALL BACK for 2 days. THIS COMPANY IS HORRIBLE. NO ONE should be forced to deal with this ESPECIALLY DURING THE WINTER. They have demonstrated NO interest in supporting their customer. They have shown NO interest in the concerns we’ve expressed repeatedly.
Pretty good so far... However the instal and first fill was faster than refills. So far it takes 8-10 days to receive a refill. I think this would be UNSAT for a professional company. I plan to keep using them and they have arrived as they schedule. I will just need to order well in advance and be prepared to give payment on the day of refill, but then wait for more than a week and a half later to receive the product. Again, just shocked that such a customer wait list for delivery would be acceptable no matter how busy your business. Such a business would have plenty of historical data to better plan ahead and support their customers. Again the product is good, just be prepared for slow delivery schedule for refill orders. This would be crucial for a home or business that solely relies on gas to heat your home or water. V/R ST
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