Brentwood, United States
1641 Westgate Cir
N/A
+16156618025
Well, we went to pick up the new Tesla Y. 2 hour drive, each way. It had a scratch, repair didn't work out. Had to go back, empty handed. We'll see how this saga plays out now. Stay tuned. Not getting better. Were told \it\ was fixed, come up and get it. We asked for a picture, got it (finally), nothing new, same substandard repair. Still waiting for resolution. Funny, they keep wanting me to pay for resolution for their damage to my car. Call to Tesla customer service. That wasn't much better. Well the finale hit. They told us we had to accept the damaged car or pay thousands of for a different car. We told em to keep it. The epair\ job sucked. You can still see primer through the new paint. Not good on a red car. Tesla lost a customer.
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Great experience here. First, Megan helped us with a test drive on 2/28. The Mode Y LR is a phenomenal vehicle. We decided to purchase Midnight Silver, 5 seat. Estimated 2-5 weeks delivery. We received a message 2 DAYS later, saying our vehicle was ready. Awesome! (Kind of caught me off guard because I had planned on installing the home charger within that two weeks, but whatevs) so we scheduled a pickup of 3/6, 6 days after test drive and order. We live two hours away, so we got a baby sitter for the kids and drove to go pick up our MY. We get there and the console we were promised to be refreshed was the old piano black. Big ding in the 20 inch induction wheel. We were patient while we explained the issues (we were really patient. After all, we had a baby sitter and didn’t have to worry about kiddos, and we were enjoying ourselves) we settled that we were ok with the piano black console, I was just going to wrap it, but I wanted a new rim, or a promise to replace before we finished paperwork. Scott and Rebecca were so awesome to work with. They not only heard us, they listened. They said because we were the best customers of the day, they were going to change out the vehicle that didn’t meet expectations, and give us a FRESH ONE OFF THE TRUCK. They said they needed an hour to prep the car (ours was the fastest prep they’ve ever done) so they handed us the keys (cards?) to a performance MY and gave us a great sushi joint to try for lunch. We finished lunch, and they called on our way out to tell us to come get our new car. IT WAS FLAWLESS. We charged it up while we did what little paperwork was required for our trade in (rip sienna). Whole process took about 3 hours longer than expected, but I wouldn’t have spent it doing anything else. If there’s any way to let the powers at be know about this showroom, please do. BEST EXPERIENCE EVER.
We drove for 6 hours to pick up our Tesla and after driving for 4 hours, we received a call telling us that our delivery would be delayed. Since we were within two hours we continued on to their location. Upon arrival, the staff was helpful in trying to explain the issue. In the end, it all worked out with no major issues. Tesla needs to continue refining their customer service and Vehicle Delivery process.
I was just looking. And got great help from Trey who answered all my questions, and made me want one of these wonderful cars even more. No pressure just friendly helpful information that I was looking for. Future customer.
The entire process of buying our Tesla was incredible. Communication from their team and ease of delivery day. Couldn’t be happier with our model 3. Jess Kemp and Scott were great. Thank you guys.
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