Trooper, United States
1217 S Trooper Rd
N/A
+16106665122
I would give them 5 stars if they implemented a "take a number" system for their parts desk. Every time I go here it takes forever, and the time I would have spent buying other stuff like accessories, helmets, etc, I spend standing in line because everyone waits so long they are at each others throats waiting for someone to step out of line so they can get to the counter faster. I have been in a bunch of times, ONCE I had time to look at more than what I could see while waiting for the parts counter, and that's only because my buddy was waiting in the line that day so I didn't have to. They are losing revenue and irritating people into buying their parts and accessories online.
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I wanted to like this place. Sold me a new battery for my Harley. 1 year 2 months later the battery is dead. I called and asked what could be done. No replacement, no solutions to the situation. The advise i was told was that its my fault, i should have plugged my battery into a tender at all times while i'm not riding it??? I have never heard anything like that before. I do use a tender when its sitting during the winter. Was told I am SOL. Inquired about a new battery, THEY DO NOT DO CORE CHARGE??? After trying to way over charge me for a used bike, figured i could at least use them for parts, service and advise.
Great customer service and great selection. Staff was friendly and knowledgeable of the surrounding area and attractions.
Really good service and friendly atmosphere, the parts dep. the best they the same by phone and in person. Went for couple parts and end buying a lot more. Thanks.
Barb and Mike at Brian's HD are a great associates caring about your concerns and they really want you to be comfortable in your experience highly recommend!
To begin with, I am not a Harley guy, but was fixing an older Harley for a friend and needed some parts. I was expecting poor service and a bad attitude. Boy, was I ever wrong. Not only did the parts guy help me over the phone, but he set the parts aside for pickup the next day. I was blown away. And everyone was so friendly and relaxed. For a 15 part order, I was treated like royalty. I would highly recommend Brian's for all of your Harley needs.
Barbara was very rude. I drove an hour to check out a street glide and the first thing out of her mouth was that she was busy and there wasn't supposed to be more than 10 people in the dealer at one time. Didn't offer a business card or tell me that she would be with me as soon as possible. Made me feel like a number. I will never do business here.
Great staff, very friendly and knowledgeable. Helped me with a part for my bike (Roadglide) then helped me get a cool polo style shirt from the clearance rack. Will definitely visit again!
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