Brooklyn, United States
1251 Nostrand Ave.
N/A
+1 7182828908
Online careDeliveryIn-store shopping
Wheelchair-accessible lift
Passport photos
The store itself is fine, BUT DO NOT GO HERE FOR THE PHARMACY. They will take their time, sometimes give you the incorrect medications, and ignore calls while being right in front of them. Healthy and well people don’t need to go to pharmacies, and they exploit the fact that the customers are sitting ducks waiting for their medication, so they can take their time as much as they want. I just got off of a line of 22 people that took an hour and a half. I’ve been using this pharmacy for years, and every time I convince myself to keep going there for pickup for the convenient location, but it’s not Roth the stress (especially if you have to come back 3 days in a row because they hadn’t processed your medication right like this recent time).
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If I could provide this CVS pharmacy zero stars I absolutely would. Firstly, I have utilized 3 different CVS locations throughout my life since high school and have had absolutely lovely experiences there. So when I moved to NYC and started to have issues with CVS pharmacy I was a little startled. The staff do not pick up the phone when you call and a few times because of how long I was waiting for assistance, the phone cut out. My providers also have not been able to reach the pharmacist to troubleshoot my prescriptions. This has resulted in requiring me to go in person to the pharmacy to answer simple questions that otherwise could have been completed over the phone. When I have shared my concerns with the pharmacy staff, I was met with extreme rudeness. There is also always a long line for both prescription pick up and the consulting counter. Clearly the staff here are overworked and they need more support in order to handle the most basic needs of customers. I am exhausted by the poor quality of service and will be taking my business elsewhere where it is more appreciated.
I’ve never seen anything like this CVS. Massive lines to pick up prescriptions. Medications are frequently out of stock. To make matters worse, they have ‘misplaced’ my prescription on multiple occasions resulting in further delays to receive my medication. Long long waits to speak with a pharmacist, and they are often unable to help. The pharmacy counter feels understaffed despite 3 people working the pharmacy at all times. I’m better off going somewhere much further away, where I know I can receive reliable and timely service
There's always an issue. Sadly my doctor keeps sending my prescriptions here despite me changing it. I called in my order today at 9am and was told it would be ready by 10. Knowing how slow they are I did other errands and didn't get there till 4pm. Was it ready? Of course not. How silly of me to think it would be.
The worst pharmacy EVER!!! I can’t pick up my prescription for the last 2 weeks!!! I called them before I go there and they told me I’m OK after spending over an hour on the phone with them but when I got there they told me they out of stock!!! Four days later I’m calling them again and person who picks up the phone at the pharmacy keep on saying hello and hanging up on me or putting me on our hold again! Automated service now tells me that my prescription will be ready at the end of the month on the 31st which leads me being without medication for a month now!!! NEVER AGAIN I will go there
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