Brooklyn, United States
3012 Avenue L #4737
N/A
+1 7185516593
In-store pick-upIn-store shopping
Beautiful shoes with awful customer service. I have been buying shoes for my kids for years. I never left a store crying from feeling so humiliated! I walked into the store full of customers and was told to sign in and wait for my name to be called. After waiting a while I realized that people who came after me were being helped. The owner explained to me that they have one person helping those who don’t need to be fit. After waiting for close to an hour and a half, we finally had our turn. In middle of serving us, someone came over to the girl helping us and started asking her for help. I told the girl very respectfully that’s she’s in middle of serving me asking her if she can finish helping me first before helping someone else. Then I told her that he boss told me that there is a girl helping people who don’t need to be fit. When the girl went to get my shoes, the other customer humiliated me in front of the whole store telling me how wrong I was and that I had to apologize to her. And the owner looked at me and said “she is right, it’s not nice what you did”. My daughter loved a shoes but one was missing and the girl said to me, you need to look for the missing shoe. She said “I can’t start looking for missing shoes” I love the shoes but with such humiliation, why would i ever want to walk into your store again ?
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I love the location of the store. They sell really classy European shoes. They're website is easy to navigate. But most of all their in store customer service is amazing. LOVE THE SHOES
UPDATE TO REVIEW RESPONSE: HI Please dont try to trick people even more , See image i upload , Your Entire Store is \On Sale\, So Basically whoever buys from your store cannot Return.... Original Review : They do not accept Returns, so if the shoes don’t fit you loose your money
Great service! They were so nice!
Great customer service!
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