Brooklyn, United States
184 Eagle St
N/A
+1 9177238854
I ordered a 10-step puzzle box from Kubiya Games through Etsy for my friend for his birthday. The box was beautiful, seamless when it was closed, and fun to figure out how to open. I could fit a few small trinkets inside to add to the gift. In particular the customer service from Kubiya was exceptional. I was ordering the gift last minute and wanted to make sure it would arrive in time for my friend's birthday. When I asked about expediting the shipment they made every effort to get it to me on time. Great communication and a quality gift!
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I got a Japanese wooden box puzzle from Kubiya and put it aside until Christmas. When it was opened, we found the puzzle was well made. It fit together well. The finish was very nice. The workmanship was of high quality. We did have to contact Kubiya about it because of a missing piece. I sent an e-mail to them along with a picture. They asked for any information I had. I looked up the charge information, sent it to them and they’re sending me a new puzzle. They were very professional and easy to work with. I expect to be doing more business with them.
wonderful puzzles that stumped me and were perfectly challenging! would recommend as a fun gift to a puzzle lover!
We purchased 2 puzzles from Kubiya for Christmas. We love playing the first one and have spent hours doing so but the second had a problem. I emailed them (yes, 3:months after Xmas), explained the problem and no questions asked - a new one was put in the mail. We got it right away. We love their games and their customer service even more
Wow, what can I say, this is an amazing company with high quality wood puzzles and games. Customer service is OVER THE TOP !! You will not be disappointed in any of your purchases.
Deli
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