Brooklyn, United States
1469 Bedford Ave
N/A
+1 7182307706
Management is horrible. Constantly makes up stories and excuses for horrible work. Rent is constantly changing and loving conditions are treacherous. No renovations and when they do it is worse than what it was before. Little to no hot water. Land lord doesn’t care about living conditions and horrible rodent infection.
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The worst of them all. You don’t know what a truly a horrible apartment management company is until you deal with these folks. Absolutely rude and never willing to help. Below is just one of the many situations we had with them. There is no online payment and you have to pay be sending them checks/money orders. They once misplaced our check. When we asked if they could look for it they refused and requested a new check to be sent. I have been in their office and seen how disorganized they are so I am not surprised they lost the check. We then voided the check and sent them a new one. Of course they charged us the late fee. A couple of weeks later they found the missing check. They were told it was voided yet they tried to cash it. Guess what? They charged us bounced check fees. When I emailed them and asked to adjust our bill to remove the two fee charges they simply didn’t respond to my emails. You think you can elevate the issue to the upper management but you can’t. We asked if we could speak to someone up the ladder and they simply answered “No”. We were, in fact, never in any situation permitted to speak with anyone except the receptionists. And that, by the way, included the super. We weren't permitted to call the super even when, in the dead of winter, the building's heat went out. When we contacted the office to have someone come out and work on the heating tank, we were told that this didn't qualify as an emergency. The temperature in our unit (as well as in others) was near freezing. Does that sound like "not an emergency"? And does that sound like the response of a dependable and humane apartment management company? And believe me, it’s not just us: every other tenant we met was deeply unhappy with them. The management seems to be the prime reason people move out. Please avoid them at all costs!
As someone else said - If I could give zero stars, I would. I have lived in NYC for nearly a decade and they are BY FAR the worst landlords ever. I should have trusted my gut before signing this lease. We are responsible, paying-on-time tenants and treat our apartment as if it is our own. Be prepared for lies, no responses, accusations that we are breaking everything, and taking months for anything to be fixed, if at all. I am happy to discuss further for anyone considering an apartment lease with New Start.
Nasty receptionist that works there, have you on hold, then come back to the phone with an attitude like you did something, poor poor customer service skills, very unprofessional. Never want to do the repairs in the apartment, you call for the repairs then the day of it's a no show then you call to find out what happen , all to find out you never was put on the list, even when they called to confirm. They don't exterminate you have mice, baby rats, and water bugs running around. They don't take out the garbage it piles up and over flows on to the side walk. Just nasty. Make sure you keep a tab of your rent receipts they are good for telling you, that you owe them rent. I'm sure they have plenty other violations
Worst property management there is! If I could give zero stars I would. The lady who answers the phone is a disgusting rude person. They do not give you a chance to speak, they immediately think they know everything before even listening to your complaint. They do not care about their tenants at all. Cheap and inconsiderate people.
Management is the worst and unprofessional. The building I reside in has no internet or WiFi. Beware they do a lot of double talking if u know what I mean.
They hang the phone in your face they lie alot,i havent even moved and im scared to proced.
Terrible customer service when you call the secretary answers the phone and immediately puts you on hold, I waited on hold for 5 minutes before I hung up and that was after my second attempt to call and speak to someone. I think they need more help with calls
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