Brooklyn, United States
195 Douglass St
N/A
+1 7185226111
Repair services
My heating system was running constantly and temperatures were 83-85 degrees on the 2nd and 3rd floors. Peter performed a thorough analysis of the system and found a piping problem to be the cause. He recommended removing and replacing the current piping. He and his colleague were careful, wore masks, housed protective shoe covers, and were very neat. He explained the proposed plan, how long it would take, and what it would cost. A true professional and a good representative of Vigilante.
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Peter came today to replace the relay box on our gas boiler. We really appreciated him arriving early since the house was cold! He was extremely professional and considerate. This was the 3rd day vigilante had to come to the house since identifying the problem was a challenge. We are extremely pleased with Peter’s work and want to also thank his supervisor who refunded the cost associated with yesterday’s visit and applied it to the installation today of the new relay box. This kind of customer care is rare and so appreciated!! Thank you Peter and your supervisor!
Kenny was amazing. He gets the highest level of praise possible. I started a water heater repair journey with a different company that misdiagnosed an issue and charged a lot of money for it. Kenny came on a Friday night (no rush fee and I booked them only hours earlier) and quickly identified the problem and fixed it. The customer service for vigilante was excellent, providing fast answers and the best priced quote I received out of four bids. But to then show up on site and not even ask for money for a quick fix--above and beyond. Rarely do I feel this satisfied with a company doing a home repair. They have secured all my future business.
They installed a new furnace and every aspect of the service was excellent. Every person I interacted with was professional, friendly and helpful. They arrived on time or even a bit early and I was kept informed of their progress. The technicians who came to my house were careful, clean, very friendly and efficient. Everyone I spoke to on the phone was helpful and professional. I highly recommend Vigilante.
Peter did a fantastic job fixing our living room Mitsubishi unit. He found the issue quickly, resolved it, was very informative throughout the process and was pleasant to speak with. He wore a face mask and gloves the entire time (much appreciated) and even put shoe covers on when he came into my home. I'd definitely recommend and hire Vigilante again
Deli
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