Bryant, United States
24218, I-30
N/A
+1 5018479043
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Bought a new zero turn. Sales and financing was great. Have asked Kubota 3 times in 4 months to send a payment book. Was almost late on the first payment because of this. When you speak with anyone on the phone at financing they are rude and act like they just don’t care no matter how nice you try to be. I highly suggest not using them For financing as it will be a horrible experience.
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Recently had some warranty work done on my Hustler Zero Turn, it did take a bit of time to get the work complete due to parts availability and there was a clerical error with some of the warranty paper work however Jonathan in service was able to get it all straightened out on the spot. Thanks again Jonathan for making what would have been a negative experience a positive one.
I purchased a mower several years ago from this dealership. Over a month ago I called about a replacement part. The service desk informed me that part may be covered by Kubota because of the part was being replaced. After several days of being passed around the office the service manager btw after my calling informed me it would be covered and bring it in. That was a month ago in the meantime I continued to call to get a status. After several attempts the service finally called me back telling me they couldn’t start the mower and I needed a new carburetor btw it was starting fine when I took it there. The replacement part was for the deck. So after he informed me it was going to be 400.00 I told him to go ahead. That was 2 weeks ago. Yesterday I called to talk to the general manager I had to leave a message at this time I still haven’t heard from a soul. I will never ever do any business with river valley again and btw I will make all my friends know. This could of been avoided if some would call me. I still don’t have my mower and I am having pay someone to do my lawn. Add that to 400.00.
First of all, may wife and I are both foreigners who have been living in this country for years and this is the third state in which we are living in now. We both feel that some businessmen here prefer taking advantage of us, or treating us like two foreign idiots. But, sales of this dealership took care of us, I meant, their salesman, Taylor, he really helped us based on our requirements and budget. Unlike most sales, he didn’t throw us the most expensive model to us. Instead, he picked other two models and showed us the benefits of each model. In the whole procedure, there’s no pushing nor cheating. And their financing lady was awesome! The best financing! We even got the special financing offer! Comparing with the green one not far from this dealership, the orange one treats you like a friend who is seeking for help. The green one, I felt they just want to sell you a RR.
Great people. Fluent in 'Tractor Talk'. You can tell they grew up with this equipment and I know some of them still have their own hobby farms, so their knowledge is from experience. They actually listen and figure out what you need for your setup, let you test drive it there, help you finance it. Can't recommend them enough!
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