Burke, United States
9230 Old Keene Mill Rd
$$
+1 7034400359
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Clean. Well stocked. Prices are actually usually better than Amazon. Friendly and helpful staff. A little over eager with the suggestive selling. Staff is knowledgeable.
like
I have had great experiences with this location. Today I went in to purchase a display desk that caught my fancy. This was the last one available and was reported to be out of stock online. I asked to purchase the display but was told it had to be returned to the manufacturer. Here's where the exceptional service kicks in.... An older gentleman, very soft spoken and kind, took the time to look for the manufacturer so that I could purchase the desk from them. He then determined that Staples in Manassas still had 2 desks like it in stock and provided me the address and phone number. He then showed me chairs and other desks I could buy, recommending the L desk. I told him the L-style desk was really too large for my space, and voila! he showed me a smaller one that was perfect! By the time I looked at the smaller L desk, I no longer even wanted the display desk I had come in to purchase. I had already purchased a desk/chair from Amazon but wanted to check out the display desk one more time as it seemed so uniquely suited for my needs. I will wait for my Amazon purchase to come in -- if it doesn't meet expectations, I will definitely be back to buy the smaller L desk this amazing gentleman showed me. Amazing that this gentleman took the time to showcase me products, communicate value, and find the perfect solution for my needs! He was exceptionally knowledgeable and responsive! Thank you for this fabulous employee! I hope he's a manager -- if not, he should be! Talk about excellence in service and salesmanship! I did not buy only because I had purchased from Amazon but will be back -- I love the L desk. When timing/circumstances are right, I will buy it! I didn't get the gentleman's name, but wanted to thank him online! Exceptional service! A
Rude manager and poor customer service. I try to buy in a store versus Amazon but this Staples is not helping the cause. It will be a very long time (probably never) before I go in again.
Mona in the printing Dept is amazing....this keeps me coming back....give this lady a big raise !
If you are on your way to Staples Copy & Print Center, turn around\u200d️\u200d️\u200d️! The lady currently working, is EXTREMELY rude-- so rude, she referred customers to Kinkos! Here are some of her comments: -\ Can't you read?!\ Which she repeated multiple times. - \I ain't tryna catch a virus because you can't read!\ - \Read the sign!\ What she didn't realize...The 2 people in which she was horribly assisting, were not native English speakers. The amount of disrespect, disregard and ignorance in which she displayed, broke my heart. So ma'am, if you read this review, reflect on this notion: Reading is probably a challenge for English language learners... Me: Is there a sign-- she angrily holds up the sign before I could finish my statement...Is there a sign out front BEFORE customers come in and waste their time? Her: No, they need to put one out front. Me: I agree! Because your attitude is from hell! Had I seen her name tag, I would definitely share...I'm my raying:-5
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