Burlington, United States
507 Fisher Ln
N/A
+13607571888
I received excellent service both from Jordan in sales and from the crew that came out and installed my new hot tub. Jordan followed up to ensure that everything went well. I could not have asked for better service. The NW Hot Springs Prodigy tub is great!
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Dan Hyatt and his crew(Quinn, Ken, and others I may be forgetting) are amazing. To start, Dan built an amazing in-ground swimming pool for us. I can’t thank him enough for the hard work he put into making this happen. The project was finished about 2 was ago. It’s winter and we still enjoy swimming during the day and night. He is very professional, friendly, honest, reliable and just easy to work with. If you want a pool, he will get it done right. He was extremely helpful. When the project was done, I felt like I knew how to care for the pool and if I had questions I could just ask. All of his staff were all very friendly and professional. They also made the process of getting a hot tub easy. Once it was ordered and delivered It was up and running in no time. I wish I would have got one earlier. Thanks for all your hard work at NW Hot Springs. These guys are the real deal. Now winters aren’t looking too gloomy:)
Really friendly and helpful. We bought a house with a hot tub and they tested our water sample and gave us step by step instructions on how to care for our hot tub. They helped us get the chemicals we need to maintain it at a very reasonable price.
I have an old Hot Springs Classic Hot Tub that wasn’t heating and had a water leak that wouldn’t stop. I went into Northwest Hot Springs to see if they could help keep the old tub running. Galen and Pam went above and beyond to help me out! Instead of selling me a new heater Galen offered me parts from an old hot tub that was going to be thrown away. The heater worked perfectly and was free! The water leak was a difficult issue having PVC fittings that are 30 years old and knowing parts don’t exist online. Pam was able to find the parts I needed in the store and all for 17!! As of this morning the tub is leak free! Thanks again to Pam and Galen, you’re earned my business and gratitude. I won’t be looking anywhere else for my Hot Tub needs! Ted
I had an old jet setter and it was time for a new one. Jordan helped me buy a new one just through talking on the phone and viewing their website. Quinn and David delivered it and then had a very difficult job to get it through my garage, turn it sharply or fall down my back steps, then get it up three steps without hitting my roof overhang and gutters. They did it! I was sooo impressed with their problem solving skills in an almost impossible tight space. They hauled my old one away and then set up the new one and explained how to operate it. I am so pleased with my new hot tub, it's better than the photos on the website and I'm very impressed with Quinn and David troubleshooting a very tight space. They also took my old one to a friends house. Thank you guys! I highly recommend them! Photos: my old one, they finally got the new one through the garage door & it was a tight fit, the steps going down the back, the three steps going up to the main deck, Quinn & David they did it! it's in place, and all filled with water and heating up. I'm so impressed with these guys! Thanks again!
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