San Jose, United States
3626 Eastridge Dr
N/A
+1 4086091519
Ulyses (Ray) Castello and his company is very dangerous. I am writing this is a major warning to anyone who deals with Ray. I had bought an appliance off Homedepot.com and wanted a Home Depot pro contractor. Home Depot sends them specifications of the appliance to 3 of their chosen contractors. I got a great experience with the first company but they were unable to instal due to the date. Ray texts and calls. He asked 125 cash for instal. Then he calls my tenant and asks them for 190 on top of what he wanted from me. I called him and kindly asked him not to badger our tenant. Then he wanted 150 and only cash. Since rental we preferred visa since we live outside San Jose. The day of instal tenant calls and is in a stressed state saying Ray is now asking for 190 from her or no deal. I call Ray to my surprise and he asked me for 290. To my amazement I tell him this has been strangest and most unprofessional experience of my life. I also say he was given specifications of unit which he didn’t read and I on text told him unit was downdraft as well. He begins to curse and yell at me and threatens me over the phone. I hang up and am in shock. The tenant then let’s us know Ray now wants 380.00 and will leave project unfinished if she doesn’t pay. This company and especially Ray is Dangerous. He gives you a small price and then plays leverage when he gets to place and you have no choice. I have never been yelled at and threatened by a contractor and I use to be one. I called Home Depot and let them know as well. To my surprise I saw google review Has his company and two other people say don’t work with him. He thinks he can be violent, scream and curse and play difficult putting people in bad position. I decided to stand up and let him know I will not let him do this to others. Good luck and stay away.
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BEWARE - Ray installed a wall oven, but left with one of the optional pieces in the oven kit (the stainless steel trim). I called him when I noticed it was missing and he promised to return it Monday. Monday came and went and when I contacted him again he said next Monday - again did not return the trim so he said Wednesday which he also missed. Then he told me he had a death in his family so I asked him to mail it back to me - never received it. Over a month later still not returned so, I had to let him know I will be filing a police report for stolen property. If that wasn't enough, he also did a minimal job of installing the wall oven and charged me more than the price he quoted over the phone. Probably best to find another company.
Ray and his son came out for a service appointment to give me some suggestion(s) on repairing/replacing my exhaust fan. He promised to have recommendations for my situation on 5 different occasions. Each time he did not call when promised. When I called after the deadline passed, I was told I was being 'too pushy'. Not sure how I was being pushy since each time we spoke he was the one committing to a date and time. He provides install services for Universal Electric, Meyer, Home Depot and many of the other appliance shops in the area. I don't usually post negative reviews, but this contractor is completely dishonest and useless in his follow through. DO NOT RECOMMEND! STAY AWAY from this contractor.
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