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Cabin Rentals of Helen

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Sautee Nacoochee, United States

renthelen.com
Cabin rental agency· Travel agency· Guest Houses· Hotel· Travel· Vacation home rental agency

Cabin Rentals of Helen Reviews | Rating 4.7 out of 5 stars (5 reviews)

Cabin Rentals of Helen is located in Sautee Nacoochee, United States on 26 Carolina Springs Rd. Cabin Rentals of Helen is rated 4.7 out of 5 in the category cabin rental agency in United States.

Address

26 Carolina Springs Rd

Phone

+1 7068783535

Service options

On-site services

Open hours

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Sharon Iannone

We rented Bear's Den Cabin. The staff I spoke with was friendly, however our good experience stopped there. The cabin was not clean, and it was in need of many updates and a serious coat of paint on the filthy fingerprinted doors. The upstairs carpet was badly stained, and the comforter on the bed downstairs had tears in it. The entire cabin had a \sticky\ feel to it, as if kids had been there and spilled food and drinks everywhere that were not cleaned up properly. The cover for the hot tub had greasy hand prints and fingerprints on it. There were pieces of cooked spaghetti on the floor of the enclosed back deck. I find it interesting how my poor review of the property we rented never posted on their website, yet reviews after my stay have been posted. They will only post positive reviews of properties. Stay away and find another company to deal with. Omission of poor reviews is the same as lying in my opinion. Not an ethical way to do business.

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Robert Baumann

Nice cabin well off the beaten path, right on the Chattahoochi River. Our cabin wasn't extremely clean and had a older like moldy smell. Hence 4 stars instead of 5.

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Sydney Kliebert

Absolute horrible customer service. Recently visited Helen, GA for the first time with my significant other for a weekend getaway. Two days prior to our stay there was a Hurricane in the gulf that made landfall near our home and ended up following us to Helen. Upon arriving, our cabin was both out of electricity and water. After contacting the property manager and she told us that the power should be restored within the next 2 hours after speaking with the power company. Our power was not restored. We spent the first night with no power and water to give the power company time to restore, yes we understand this not in anyone’s control. We tried contacting the property the 2nd day of our stay when we woke up with no power. She did not answer any of my phone calls so we made the drive to her office. After continuing to give us the run around and refused to give us a refund she stated that it was our fault because we did not purchase travel insurance, when in fact travel insurance ONLY covers the travelers if something happens to us not the property! They then told us that we could check out early if we wanted but still would not give us a refund for the remaining days, meanwhile they are on the phone booking more families for the day knowing their cabins don’t have power or water! We ended up renting an additional hotel room at an outrageous rate because it was so last minute just so we could take a shower and brush our teeth and slept in a cabin for an additional 3 days with no power or water. Never again will I rent from this company, this situation should not have been handled this way and they have no respect for their customers!

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Teri Merritt

We stayed at Rivers Edge Cabin in Helen and booked through Cabin Rentals of Helen. The cabin itself is in a wonderful location overlooking the river. But the upkeep was terrible and very disheveled and didn’t feel clean. Checkin time was stated at 4:00, and we were just 5 minutes from 4:00 after a long drive from Florida when they called to say the cleaning people had just gotten there and they needed 1 hour to clean. No wonder. How do you properly clean and disinfect a 2 bedroom cabin in 1 hour???? The place was loaded with the owners personal stuff and utility items. Very junky. Outside was filthy! And bugs in the window sill. No sponge or towels in the kitchen. The bath towels were thin and small. The shower curtain had black and pink mildew on the bottom edge. The bed was comfortable but just didn’t feel confident that all had been laundered based on the state of everything else. There was no toilet paper holder in the master bathroom, and the toilet paper was awe full 2ply “Motel 8” type off the freeway. There was no guest book to provide any detailed cabin information or emergency numbers. And to top it off, after we were there for two nights, the 3rd night the cable was gone. No tv, no smart tv - NOTHING! And they knew that the cable tv provider was stopping service that day and they never told us or made other arrangements. After many calls back and forth they did give us a small credit for two nights. We loved Helen, but would not return to book a cabin with that management company.

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Jessica O'Shaunessy

Decided to take my boyfriend, daughter and fur baby out of town last minute. We have been so stressed with work, we both needed it, but no one would help until I found Jennifer! She has been so helpful and sweet! Even with our late arrival. The cabin is adorable and away from it all, but close enough to still be accommodating. Will definitely use Jennifer in the future!

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