California, United States
45235 Worth Ave
$$
+1 3017376252
N/A
Wheelchair-accessible entrance
I will say- the wait times were a tad crazy. But well worth it!!! Chris Johnson recovered pics and info off of a broken hard drive that had every since picture of my kids on it. He was a life saver!!!!! Customer service was super nice and helpful and I am thrilled with the help I got. Can’t thank you guys enough !!!!!!
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The agent was working with 4 people at one time but I was the only one that had the appointment and still didn’t solve my issue telling me I need a new laptop and mines not but 3 years old horrible service straight ripoffs!!!!!
Recently my old imac crashed. After looking at the equipment a member of the Geek Squad said It was not worth trying to fix it. I then met Bill in Sales and decided, after excellent advice from him, to purchase a MacBookPro and LG Monitor. The Geek Squad managed to transfer all my data from a backup time machine drive onto my new computer. I am so happy with my new set up. Everyone I dealt with at Best Buy were really pleasant and helpful to deal with. 5 Stars from me!
Their phone service is terrible. I was on circular hold for 45 minutes to try to schedule an appointment to correct a mistake they made only to have it eventually respond with \enter remote access code\ and disconnect. Call back and after going through nauseating call director never got a live person in order to schedule the appointment. If I can ever get this resolved, I am done with them. Amazon has better prices anyway.
Very professional in resolving technical issues with my laptop
Deli
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