Camarillo, United States
95 N Dawson Dr
N/A
+1 8053898196
Recently used Think Escape to take a 20-person limo bus to Napa for birthday wine tasting. I ended up using Think Escape because they gave me a great price, but also they were the most prompt in calling me back. Raj is very professional and accommodating--we had an initial misunderstanding about the bus I ordered, but he made it work so I could get what I asked for. During a couple of our communications he was slow to call me back, but whenever I called him everything was good to go.
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They are the worst! Created an account on-line, requested a quote and 24 hours later had not received (nor ever) received a reply. Calling them was worse! They have some drunken lady answering the phones. After I booked my trip with them Sunday morning for next day Monday morning pick up, I was charged and a confirmation emailed to me. Only to be called less than 12 hours prior to my pick up time to be notified that because my reservation was not made before 48 hours from the pick up time, they could not pick me up., really? Why didn't they tell me that when I was making the reservation? I guess I should be thankful they called to tell me.
I have been taking the shuttle bus to Chumas casino for many years.I have always had great experiences with the drivers. With the exception of last night saturday February 1st at 3 a.m. My boyfriend and I took the shuttle bus home to Simi Valley and sat in the very first seat only to watch the driver falling asleep at the wheel not once or twice alot of times At one point we both screamed at him as he was going to go off the road. He replied dont yell at me. It was very scary .I hope this driver thinks about what happened and maybe makes a shift change so noone else has to be scared and so a bus load of people dont have to worry about losing there lives . Roadrunner I hope you take some action regarding this situation so it never happens again.
If I could give zero stars I would. This company has a horrible business model. I won’t be using them again. Even though I made a reservation and they picked me up from my flight they had to circle the airport twice. After landing from a 5 hour early morning flight the last thing I want to do is circle LAX loop for 15 minutes. What’s the point of make a reservation. ABSOLUTELY HORRIBLE. No wonder this company is rated so poorly here. DO NOT USE THEM. I REPEAT DO NOT USE THEM. I called (Dana you should not be in customer service) them to complain since my company throws them a lot of business, but they didn’t care. I’ll never use them again. And I’ll be complaining to my HR department about them. Oh and after all that circling we picked up, guess how many people. Yeah, that’d be a BIG FAT ZERO. All the driver did was get harassed by people looking for other shuttles. They were supposed to pick up every half hour. They picked me up at 10 am. Then they made him circle again. Then they made him do the 10:30 loop circle. Forty-five minutes of circling LAX. Absolutely, ridiculous. HEY ROADRUNNER YOU ARE AN AWFUL COMPANY.
Shuttle took a little while to pick me up, but I was the only person in the shuttle and was taken straight home without any problems. My driver drove safely in the rain, and was very courteous. I will use Roadrunner again.
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