Cambridge, United States
65 Mt Auburn St
$$
+1 6176572567
N/A
Kerbside pickupNo-contact deliveryDeliveryIn-store pick-upIn-store shoppingTakeawaySame-day delivery
Last night delivery girl! Rang doorbell asked for tip. It was on receipt already. Gave her 20. No change. Liked product. Never ordering again
like
Awesome cookies but clueless staff. The people at the counter had 6 cookies to put in a box. Here's what happened. 1. We were told cash was not allowed which in Massachusetts is illegal (only state with this law). 2. The person filling the box couldn't get their act together and caused a 15 person line over an 11 minute period to fill a box with 6 cookies. The store was empty when we walked in so us plus 15. 3. Three people left without ordering (they'd be numbers 16, 17 and 18). 4. The attendant was complaining about who put boxes together in full view and audibly to customers. All in all, great cookies and poor front of house staff. I wouldn't stay away as the product is good but they definitely need to train staff. Update January 2020: Again with o cash\. The person 'assisting' said it was because of a shift change. Ahem, he was the only person there. After we placed a cookie order, he unloaded an oven, filled online orders, and used a cellphone. I guess our 6 cookies were just not a priority. Photo taken as we waited for him to finish his to do list.
I made a mistake on the delivery date and only realized that when the cookies were already on the way. Insomnia Cookies took the order back and baked the cookies again fresh next day and delivered. I was not charged for all the extra work and trouble. The cookies arrived still warm and perfectly baked gooey in the middle. I would post a picture of the cookies but they were eaten up and gone so fast.
Great place! Excellent cookies to choose from and they smell so good! Thanks for the help! You all ate great people!
Pretty good! Mint chocolate chip was excellent and my woman tried to steal mine. So... I let her... :)
Deli
The best companies in the category 'Deli'