Camdenton, United States
4334, 8161 MO-5
N/A
+1 5738730400
They will not answer the phone when called. I have been trying to get parts for my lift for two months and nobody seems to care. Terrible customer service, seems that they only care to sell new lifts.
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Drew builds the best lift at the Lake of the Ozarks....
We met Craig from Drew Boat lift at the Overland Park Boat show this winter. We were intrigued by the front-mount boat lift that they offer. After looking at many different types of lifts and many different dealers we chose Drew Boat lift. They custom built and installed our lift in a few weeks and actually came out on Easter Sunday and installed it. Very happy with the quality and service from them! Thanks!
I have purchased three new boat lifts from Drew Boat Lift Co. I had no problems with the purchase or installation of these lifts. My problems started when I required service on one of the lifts. I was dealing with someone named Brandie. She would continue to promise a scheduling time but not be able to tell me an approximate time that the service personnel would be at my dock. Actually nobody ever showed up to service my lift. The latest dealing with Drew Boat Lift began last September, 2015 just before Labor Day. I called for service and was told that due to the upcoming holiday that the service call would have to be after Labor Day. I agreed to that and told them to let me know when they would be out. It is now June 1, 2016 and numerous calls later still nobody has be to the dock to fix my lift. I would not recommend this company for lift purchase or service.. Drew Boat Lift office personnel do not understand what \customer service\ is all about. I have a considerable amount of money invested in lifts and would like to have someone that will service them when needed. I have inquired with several different lift companies as to servicing my lifts but they don't like working on the drive-on type lift.
Looks like drew-lift has been bought out by a bunch who have TORN UP ALL THE LIFETIME WARRANTIES FROM B4 THEY BOUGHT THE PLACE. NEVERMIND MY GLOWING REVIEWS of this place.. The GOOD stuff was THEN.... And this is now.... DO NOT hold your breath waiting for a return call, and do not expect any kind of\Warranties\ to be honored.... I bought a DREW 8000 shallowshallow lift (for my ew to me\ 27 ft Chris-craft) since it was obvious that a 6000 just wouldn't lift it. Up to 2 yrs ago, i was getting things like loose mounting brackets tightened, & swingarm bolts replaced under warrantee... Now, when i called about rotton bunk-boards on a 6 yr old lift, (plainly, UNtreated lumber was used) evidently there suddenly IS NO WARRANTY.... Oh well...
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