Charleston, United States
185 A St Philip St
N/A
+18438725252
I placed an order for an item 14 days before Christmas. I called the store before I placed the order to ensure the item would be delivered on time, since I would be paying for shipping. A friendly employee assured me that it would arrive on time. After placing the order, I received notification it was on its way a few days later. 3 days before Christmas, the package still showed it was in Charleston. I called asking for a refund since it most definitely would not arrive on time. The employee on the phone immediately spoke with an attitude and refused to offer a refund due to store policy. While I respect their policy, I do feel that I should have been refunded for the shipping cost since it was not arriving on time. I was denied a refund. I understand a company cannot control how long it takes once an item ships, but they can control covering shipping costs if it doesn't arrive in a timely manner in which they guaranteed. I was deeply disappointed in the way the store handled their customer service. I now have to pay additional shipping costs to send it to the person who was supposed to receive it. I have worked with many small businesses who have refunded the shipping cost if an item didn't arrive like stated. I will no longer shop at this store and will share this experience with friends. The shipping costs should have been refunded. Additionally, after trying to handle this situation over Instagram, my comment was purposefully removed. Again, this is not how to treat a customer.
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Living in Missouri and loving Charleston, I have ordered gifts to be shipped to friends in various states twice now and could not be happier. From the packaging to the communicate in shipping, everything about shopping with Cannonborough Collective has been top notch. I highly recommend!
The perfect place for locals and tourists alike to find gifts, home goods, clothing, party supplies, and more. Not only is the shop clean and well-organized, but staff are always helpful and unveiling new products. If you’re looking for Charleston-themed products, this is the place! Another favorite is their stock of dog collars and bandanas. They’re a dog-friendly business! Remember to bring a card, as they typically don’t accept cash. You can feel good about supporting a small business here. They make it easy!
Such a cute little shop. I have made it a point to bring friends and family here when they visit to snag some cute and useful souvenirs. They carry many locally crafted items. Their selection of party decor is fantastic.
They have the cutest things and I can always find what I'm looking for! I walk down about once a week on my lunch just to browse. Everyone should to go see them and enjoy their treasures!
Deli
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