Grand Prairie, United States
1960 W Tarrant Rd
N/A
+1 9729880691
We had the pleasure of meeting Norma who is the Rental Agent at Cannon Grove Apartments. We appreciated the fact that Norman was knowledgeable and took the time to explain the rental process to us. We asked many questions and Norma listened before providing feedback. Her information allowed us to make an informed decision regarding our apartment search. It was really important to work with someone was patient and respectful of the Renters. We left the property feeling like this was a place to call home. We put in and application and looking forward to joining the Cannon Grove Team.
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I called Canyon Grove Apartments and a young lady by the name of Norma answered. She was extremely polite and answered all my questions and concerns with such a professionalism. She gave me step by step instructions on their leasing process is all the details I needed to know of each and every floor plan they offer. WOW I was so impressed!!! Just wanted to give her prompts. A great Customer service experience are hard to come now days. It was very nice to be able to speak with someone with such great positive and enthusiastic attitude.
I was helped by a young lady, Senada, she was very knowledgeable about the property. She answered every question I had. She made me feel welcomed and made the process run smoothly. It was a very pleasant visit thank you for the great customer service.
THE PRICE IS NOT WORTH YOUR SAFETY! I moved in with my wife in November. On the first day of move in, we were given our keys by the management staff. Our entire family came in from Austin to help us through the weekend. Opening our front door, there was no carpet, no blinds, or any paint on the wall. The staff members never checked on our unit if it was actually ready. They just assumed it was. For 3 days I was without a home due to not completion of the task. A couple months later, our car got broken into. When reported to the staff they stated \they are not responsible for break ins.\ We understand the matter, but no concern about our safety was voiced. Now today, our glass door was shattered by a BB gun. The maintenance team informed us that this happened in another unit a couple doors down! Management never called us to follow up on our safety or instruct us what we are to do through the weekend. Our glass is shattered and unlivable. We are very disappointed in Canyon Grove. It is unsafe and not professionally run. I would not recommend this place to anyone. The price is not worth your safety.
I came in to look for an apartment and Senada helped me. She was very helpful and made me feel comfortable about the process. Definitely ask for her if you check out these apartments. The apartments are nice, in a friendly neighborhood, and affordable.
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