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Capital Chrysler Dodge Jeep Ram of Indian Trail

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Monroe, United States

capitalofindiantrail.com
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Capital Chrysler Dodge Jeep Ram of Indian Trail Reviews | Rating 4.4 out of 5 stars (5 reviews)

Capital Chrysler Dodge Jeep Ram of Indian Trail is located in Monroe, United States on 5501 W Hwy 74. Capital Chrysler Dodge Jeep Ram of Indian Trail is rated 4.4 out of 5 in the category car dealerauto parts storeauto repair shopcar repair and maintenancechrysler dealerdodge dealerjeep dealertruck dealerused car dealerused truck dealer in United States.

Address

5501 W Hwy 74

Phone

+1 7042204370

Service options

DeliveryIn-store shopping

Offerings

Car washOil changeRepair services

Open hours

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Emily McCrae

Great experience with Capital. Purchased a 2016 odyssey from them and a couple days after I bought it, the sliding door started having an issue. Even though I declined an additional warranty, Keith at Capital covered the cost of the repair. Very helpful staff and great customer service.

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Emme Sanders, RDH

WOW car number 5 with Kim! This was our best experience so far. Because Kim has taken the time to continue to get to know us over the years it was even more simple. We were able to call her, text her and pick out our next new car from the comfort of our home. We never want to spend hours in a dealership again and Kim, Wayne and Capitol made it happen! We were only there about 30 minutes and we drove off with our new beautiful Grand Cherokee named Ruby!

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Debbie York

UPDATE TO POST.....I want to commend the point of service contact, JESSICA, as she made a point to call me and apologize to me personally for my unhappiness with the service I received. She truly took to heart my comments and definitely wanted to make things right. Kudos, Jessica, for being professional and concerned about how upset I was and taking the initiative to address the issues stated in my previous post. Made appointment for our Ram 3500 for a Saturday morning at 9:30 a.m. to have oil change, brakes checked and general diagnostics. Service point of contact was Jessica. She wasn't overly friendly and took the key and gave me her card and said she would call me to let me know what was going on. Three hours later I called to see what was happening and she couldn't tell me anything. She placed me on hold and then asked if I could leave my truck until Monday and she would call me Monday morning. Never heard from her. Left a message and she still never called to let me know the status. I had to call her again and she still couldn't speak intelligently as to what the status was and again said she would call me back. Nothing. I texted her and when she called me she went over the work and I was told it would be 6,700! I asked for a breakdown and got an email with handwritten notes with dollar amounts. Nothing professional whatsoever. Told her that was not in the budget. Now it is Tuesday morning and I called to let her know I would pick up the truck around 1:00 p.m. She said that was fine I asked how much I owed and she said only for the diagnostic work and oil change. I show up at 1:20 p.m. and they hadn't even done the oil change! 3 days they had my truck and nothing was done. I then had to wait 50 minutes while they changed my oil!. HORRIBLE place for service and Jessica needs a hard lesson in communication and customer service. Never will I ever consider this place for buying or service.

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Savannah Hurd

The best car buying experience! We worked with Zach who was very personable and not pushy! We also got to talk and work with the sales manager Todd I believe the name was, and he was awesome too! We are so happy about our Jeep. We will be using them with any future purchases. Highly recommend!

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Kiara Vega

J. Scott is amazing! Ask for him when you walk in the door! He quickly responded to my boyfriends texts/questions.... He made sure he stayed on budget!!! We walked out with amazing deal & TRUCK. He doesn’t play games! The truck needs some work and he managed to provide us relief with a contract that it will be fixed. The part has been ordered. Truly a great experience.

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