Capital Dry Cleaners

Bunny

I needed to clean an jacket with very expensive real pearl buttons. I called ahead to make sure that they were safe to clean. I was told that they would be fine. When I got my jacket back it wasn't particularly nicely pressed, and almost all of the buttons were either badly chipped or broken. I called the next day, and was told that I'd need to speak to the manager. It took two more days to get in touch with her. I was told that I should have left a message. (I told her that she should have trained her staff.) She offered to have her seamstress replace the buttons, but was unable to guarantee that the replacement buttons would be the same quality as the broken buttons. I told her that I'd already ordered replacement buttons from an upscale tailoring company and asked that they reimburse me for them. All she \was able to do\ was to put a credit on my account for the price of the cleaning. She didn't even have the courtesy to put the refund on my credit card. (After nearly destroying my jacket she expects me to use her service again? Maybe for a basic shirt because I have a credit.) I ended up paying a fair bit of money to fix their mistake and was treated as if their mistake was my fault. She even laughed about the next time I have my jacket cleaned I'll need to remove the buttons. Witch, I don't think your rudeness or incompetence is funny at all. Any decent cleaner will know if any buttons or trims can't be cleaned and will remove them for you, and reattach them after the item is cleaned. If a reputable cleaner makes a mistake they'll own up to it and do whatever it takes to fix the article of clothing so that it's like new. At the prices they charge that's about the level of service they should be providing. This business is garbage. (This cleaner has terrible reviews on Yelp. I assume the five star review written here was written by an employee. I wouldn't put it past this business to post fake reviews.)

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