New London, United States
543 Colman St
N/A
+1 8604372455
MechanicToilets
Wheelchair-accessible car park
When a tree unexpectedly fell on the hood of my 2020 Honda Passport, I contacted Coastal Collision and set up an estimate. Upon arrival the shop was super clean, staff was incredibly friendly and they ordered my parts for me before dropping the vehicle off for repair. Olivia at the front desk communicated with me from the time they ordered parts to the time I picked my vehicle up. Her professionalism and attention to detail was incredible. The work done on my vehicle was immaculate and you wouldn't even be able to tell something had ever happened to my car! Absolutely recommend Olivia and everyone over at Coastal Collision! I couldn't be happier with the outcome of my car and the care provided to me throughout my experience with them. Will definitely use them in the future.
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I had a dent and a paint chip about 3 inches in diameter on the driver side front fender of my car, when I heard about this place and the professionalism I immediately took my car over and got a quote on the damage. was very reasonably priced and was able to make time to fit my car right into their schedule. I was very impressed with the work that was done and would recommend this shop to anyone who asks for a professional. Would most definitely use this shop if ever needed again.
I would like to applaud the team at Coastal Collision for their cosmetic repair of my bright red Honda HRV that suffered from heavy traffic in downtown Mystic on New Year's Eve day. The following week, Coastal Collision undented, treated scratches, painted, buffed (and washed the entire car!) -- it truly looks like new! They were pleasant and professional, and appreciated that we car owners are embarrassed at having incurred damage to our precious cars. Now, if they could only do as well with my wrinkles! Kathleen O'Beirne
The lady in the office, Olivia I think her name was, was very professional and gave me all the answers I needed. She was very kind and got me the correct information/phone numbers I needed to get my car done.
I'm a repeat customer to coastal collision. I am thoroughly pleased with their customer service. My first visit was to replace a passenger door handle and it got fixed within 3 days because the part had to be ordered. The actual service took about 30 minutes. The second service took about two weeks to replace my entire back and front side bumpers after a collision. As I do not have rental on my insurance, coastal collision was able to provide me with a free loaner car (pending availability). This was incredibly convenient! After their fantastic service, I received my car back cleaned and vacuumed. When I went to go pick up my car there was an additional MINOR issue that they took care of immediately. My car honestly looked brand new. However, I do believe their operating hours are a little inconvenient. I'll have to forgive this as the loaner car took the worry of not having RELIABLE transportation to and from work etc. away. I hope I'll never have to go back for the obvious. But if I ever another accident, they're the only ones that can touch my car.
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