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Carlock Chrysler Dodge Jeep Ram of Tuscaloosa

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Tuscaloosa, United States

carlockoftuscaloosa.com
Dodge dealerCar dealerChrysler dealerJeep dealerMotor vehicle dealerTruck dealerUsed car dealer

Carlock Chrysler Dodge Jeep Ram of Tuscaloosa Reviews | Rating 4.2 out of 5 stars (5 reviews)

Carlock Chrysler Dodge Jeep Ram of Tuscaloosa is located in Tuscaloosa, United States on 550 Skyland Blvd E. Carlock Chrysler Dodge Jeep Ram of Tuscaloosa is rated 4.2 out of 5 in the category dodge dealercar dealerchrysler dealerjeep dealermotor vehicle dealertruck dealerused car dealer in United States.

Address

550 Skyland Blvd E

Phone

+12057594421

Open hours

...
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S

Sean M

No issues with setting up initial appointment with customer service. Very flexible. The service center itself is nice and big. Waiting area could use some attention, example no coffee or bottle water available, no charging stations for your phone. Service tech seems nice and knowledgeable.

J

John Bolding

The customer service at Carlock in Tuscaloosa has been a terrible experience. This past service will be the last service I do at this dealership. From now on I will drive to Birmingham’s Chrysler dealership. My truck was there for 6 weeks getting the engine fixed after I received contaminated fuel from a gas station. It’s not the 6 weeks that bothered me, but the constant “It’ll be fixed on this day and I’ll call you with an update,” only to receive no phone call even after text messages and phone calls on the specified day from me. It would sometimes be three days before I’d get a call back, only to be told they hadn’t gotten to my truck yet. I wasn’t bothered by them not getting to my truck on the specified day. I was bothered by not hearing about them missing the time frame till 1 or 2 days after the day it was supposed to be fixed. A simple phone call on the projected day saying they were behind schedule would have been fine with me. The first time I picked up the truck from its initial repairs the check engine light came on as soon as I left the dealership as if they didn’t even do a test drive. Then the next time I picked it up, though it was fixed and is still running great, my truck was left a mess. For some reason someone had taken all the contents from my glove compartment and middle console out and placed them on my passenger seat (picture below shows the mess). The contents were left there and no explanation was given to me why anyone was in those compartments in the first place. My advisor wasn’t there when I picked up the truck that day, but I sent them a picture of the mess and expressed my displeasure with it. I never received a return message or phone call saying we’re sorry for the mess and that we’ll find out why anyone was in those compartments. Overall a terrible experience with the communication side of the process.

D

Danielle Leonardi

I had two tires replaced at the service center. When I got my car back I noticed it had been driving, 20 miles, and my gas was gone. I asked the office staff about it, and there were no written indication that they had driven my Jeep. It quickly became evident that they took a joy ride in my car. As well as excessively driving my car with no attempt to even hide it, the driver seat was also broken and would no longer move up and down and is now stuck as high as it can go. The day before I had the car washed and it now had mud on it. On another note, the inside office staff was very quick and efficient.

K

Kim McBrayer

What a wonderful experience I had purchasing from Carlock! The entire team was so courteous, likable and professional. Rob and I began with a quick call about what I wanted (I was super specific) and he had to work a little extra to help me, but he found it and made it happen. He was consistent with follow-up, but never pushy. It was “just right” and I could tell with just a few exchanges via text and phone that I was going to like working with him. We just clicked and I knew it was worth the hour drive to have him help me. Rob and Austin were awesome! They worked diligently to get me exactly what I wanted, presented the Jeep and all its features with great knowledge and passed the time it takes with enjoyable conversation. And then, Rob told me about the biggest reason everyone would want to return to work with this dealership and he was right! Kendralyne in the finance department was so sweet and efficient, while I signed all the papers, and I really enjoyed our time together. I love my Jeep and look forward to returning to Tuscaloosa each time for its maintenance, even if it is a drive from Birmingham, because I trust that this business is going to continue to take care of me the way they did in the purchase process. As a fellow business owner, I am very impressed with the way this team works together and presents a wonderful experience for their customers. Excellent job Carlock!

B

Brad Stamps

Bought my truck here. Service was great!

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