Carlsbad, United States
5960 E Pascal Ct
N/A
+1 8887487446
Delivery
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Very poor customer service. They have strung us along on 4 products that we spent roughly 9000 on. They are all less than one year old and have all broke in 2 different ways. Crystal does not return calls or understand our concerns. The quality of what we paid for is very poor. We will no longer be doing business with this company.
like
Ordered a few prints from here to hang in my room and they really went the extra mile! I spoke to myles initially who assured me that I was in good hands and that I would be updated. He was so polite and easy to talk to! Then I was passed along through the channels to Jennifer who was responsive, and helped me. She told me my graphic would come out blurry the way I sent it and worked with me to make it come out crystal clear. She was so sweet! I called in because I lost my tracking number and got John who looked it up and was able to provide details on the eta. Overall everyone was polite, helpful, and knowledgeable! You can tell they love their job because even though I had a million questions they were able to answer them quickly and without hesitation. There was never a hint of annoyance in their voice either, which is rare these days! Thank you all so much! I love my prints!
We have been using SD Sign Company for some time now, and I used to recommend them to a lot. The products have been fine up until our last couple orders. We had serious issues with the last 2 - 3 items that negatively affected our largest and most important show of the year, so I contact SD Sign Company for a resolution/reprint the products. The customer service is unacceptable. It is absolutely terrible....extremely terrible. It has been over three weeks and I am still waiting for a response/resolution. I have followed up multiple times with no avail. The response I received from Rae was that my request was not urgent, so SD Sign Company management has not gotten back to her. Wow. Well now I've put a deadline on it, since we now plan to take the products to two international shows. And now I do not get any response. I will continue to follow up until this is corrected. We paid a lot of money for subpar products. This is a terrible way to treat customers.
Disappointing service. I ordered a banner from here through my designer. We promptly recieved a great looking product, but the banner was for another company's order. I notified everyone involved right away and expected a quick resolution. As a small business owner, I believe that customer service makes lifetime clients. I was very disappointed in the way that San Diego Sign Company handled this error. They notified us that they would send a new image for me to manually replace in the hardware. I'm happy to not waste parts of production. However, the inconvenience for me to set it up (and possibility that something may tear) as well as the additional week long wait time for our use feels like it ought to be compensated with a discount or rebate. If not for me, at least for my designer sending business to this company. It's the thought that counts, and reparation for their error. Instead, they made their error my problem and time to deal with.
Would be a repeat customer had I not spoke with a very condescending sales rep who couldn't wait to get me off the phone and even made fun of our company being from New Hampshire. Absolutely floored someone like him works at this company. We lost faith in this company and will not be doing business with them again.
Deli
The best companies in the category 'Deli'