Carrollton, United States
2430 Lacy Ln #102
N/A
+19724992284
This company, in my opinion, is a great example of how AMAZING Customer Service should be!!! I want to give a special shout out to Candace and Jeff. I I called frequently and they always positive and helpful and polite and true to their word with finding answers to my questions in a timely matter. Really everyone I spoke to over the phone or in person showed the same level of excellent customer service! When the tub in our kids bath didn't fit well, so instead of ordering one that would take a week to get in, they upgraded us to a bigger tub. They reached out to another installer who drove out of his way to pick up the only tub left at the warehouse and brought it to our house so that our guys could keep working. They literally didn't leave the job site. This company must train their staff well and have a great eye for hiring talented individuals with great integrity! It was such a breath of fresh air especially after struggling with our last 2 previous home project contractors. I would absolutely work with this company again!
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The crew for the installation were excellent. They were respectful informative and very attentive to meet our needs with the installation.. They did 2 baths turned into showers which took 2 days and look excellent by the way! The plumber was very informative in letting us know exactly what he was doing and for some reason our water just runs so much better in the showers now. Thank s to all who did all they could within their power to make this come true for us. From Seth Witt the salesman to the financiers Maria, Javier the installer and his crew, and of course the plumber. Thank you!
This review is going to be quite long, but definitely worth the read. We had our tub converted in to a shower. The conversion was necessary because my father is in his mid 70's and has had total hip replacement. It is very difficult / dangerous for him to get in a tub. When we were getting several quotes, the sales person with Bath Expo came to our home (new house built in 2020), to give his \sales pitch\. Mr. Cheuvront seemed like he understood what our needs and concerns were and assured us that all the material we selected was in stock and in their warehouse, and the conversion could start right away. Three weeks later the conversion had not been started, (the deposit was processed, which was half of the project). But nothing had been scheduled. Several phone calls later we finally given an install date. One of many promises that Tim had made was that the install would only take a one day, and that the shower could be used in 24 hrs. The install took 3 days, and it was recommended by the contactor to wait 48 hrs. I will say this, the installer, Daniel, and the plumber were great. The whole thing may have sat better, if we were not mislead from the start about time lines. I will leave with this, the shower is beautiful, and my dad is very happy with it. It just took awhile for Bath Expo to come around and get the job done.
We were thrilled with the work from Bath Expo. They removed our old tub and replaced it with a beautiful, large walk-in shower. They removed our old shower and replaced it with a linen closet. They were professional from beginning to end. We would definitely use them again. Fantastic job!
The crew came in and took down the tile around the old tub, took out the tub, removed a clean out to bring plumbing up to code, set a new tub in place, installed a lining on the walls in the tub area, set a new sink on a vanity. This was the main bath. In Master bathroom they tore out the old tiled shower cubicle, installed a new drain, set a shower pan, lined the walls of the shower, installed glass door and partial wall, set the sink on the vanity. I hired a contractor to do the rest of this update to bring our bathrooms into the present day. I would have Bath Expo come in anytime I need a bath to be re freshes. They have an outstanding gauruntee
Deli
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