Carrollton, United States
4488 Plano Pkwy
N/A
+1 8008184478
Order a Leather Planner in 2020, it was 90! I only splurged that much because I new I would be able to get refills for the next few years... which brings me to 8 days into 2021 (already a rough year)... They tell me they are out of stock on the planner refills for 2021, and they will not be restocked... I don't sweat it to much, I figure I will just have to find an alternative refill... oh but wait, the LEATHER PLANNER IS NOT A STANDARD SIZE. The Leather Planner holder only fits the planner refill that they sell. I feel scammed to say the least... most expensive planner I have ever bought for a year (2020) in which nothing was planned.
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I ordered a wallet for my husband for Valentine's day this year. I had been going back and forth between coach and leatherology but ultimately went with the latter. The wallet came in a lovely box and was what I had expected. However, after 3 months of use a deep line appeared across the face of the wallet. My husband wears his wallet in his back pocket like many men, but has never had an issue like this with previous leather wallets. Because it is soft leather we figured it would work itself out. Another 3 months go by and it's still there and in addition, all of my husband's cards in the wallet have been bent to the point of being unable to use. I found this disappointing for supposed quality leather wallet and reached out to the company last week by phone. I was asked to send pictures and a description by the representative to their email which I did so that day. A week went by and I hadn't received a response so I called yet again. They had received the email and said it had not been responded to but offered no reason why, just that they'd respond asap. Later that day I received their response that the issues were due to normal wear and that they would refund the shipping and engraving fee. A total of 15. Not only does this not help me with an unusable wallet, but it felt like a brush off. Very disappointed with my experience.
Leatherology is AMAZING! It is my favorite store and my go-to for luxury presents (both for myself and friends/family). I have three Leatherology purses in different colors and styles. They have held up really well and just keep looking better with age. My Leatherology purse is slim, but fits all of my cards, receipts, and cash. Our European relatives always ask for Leatherology stuff, because it is so classic looking and amazing quality. I love the new paint personalization. I am a lifelong Leatherology customer!
I've ordered several products from Leatherology and they are all amazing. Great quality finished products.
The stitching is top notch and the feel of the bag is lovely. The red is gorgeous.
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