Carrollton, United States
1621 Bankhead Hwy
N/A
+17708320192
Dropped in yesterday to check out their “sale”. Was followed around by Lynda. She wasn’t pushy, more like an unwanted shadow that constantly commented on everything. We found a couch/loveseat we liked but weren’t exactly sold on the prices. As we continued to look around, Lynda continued to get more and more annoying. Me and my girlfriend finally got to the point where we were irritated and just decided to leave. As we were walking out, Lynda approached us one more time asking us which set we were ready to take home today. We politely stated that we weren’t ready to purchase anything yet and her response was, and I mean word for word was, “Ah, no money honey.” At this point I am furious, to the point of embarrassing her, myself, and my girlfriend in that store by making an old woman wish she hadn’t come to work that day. Lynda is by far the most hateful, spiteful, self righteous person I have ever been in the presence of. I work in sales and understand that time is money. But so is personality, service, and attitude. To The Furniture House and Lynda, I plan to never spend a dime with either one of you. Maybe going out of business is a great business model for you, especially if you’re going to hire people like her.
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I recently had an issue with a purchase at Furniture House and thanks to the sales lady and the owner it has now been resolved. My thanks to him for taking care if this and doing the right thing although I think he should have talked to me directly and not through someone else since he is the owner. A big shout out and thank you to Hannah, the sales lady, for her help. She was very kind, helpful, knowledgeable, and professional is every way. All you could ask for in an employee. Just hope the owner realizes what an asset she is to his business.
Don’t waste your time shopping here. They claim to have sales on everything but it is the exact same prices as couple months ago. The only thing different is the tags. They mark it way up to make it look like a sale. When I asked the young girl about it she lied straight to my face twice and got smart with me but I have a picture on my phone of a sofa my husband and I were looking at for the same price! I don’t trust these people as far as I could throw them. It’s sad. My in laws always bought from here when Scotty owned the business but never again. And I plan on telling everybody I know. I wish I could give zero stars.
Everyone at The Furniture House is wonderful! They are very helpful and friendly. There delivery team is phenomenal! Not only did they deliver our furniture (2 hours away) in a timely manner but they set it up and took away our old. Also, Jessica has gone above and beyond to make sure we are happy with our furniture and experience.
Very un happy customer. I visited this store last week. I was not greeted by a smiling face like in the passed. I was in there for probably a good 10 minuets before I saw anyone. The lady in the office was on the phone and there was a young guy sitting at another desk playing on his phone and never looked up. I had to ask several times for prices and she acted mad or annoyed. when I told her I want to talk to a manager she laugh and said I am the manager very rude. She had a really bad attitude toward me the whole time I was there. Its not like she was even busy cuz I was the only person in there for a while. I got zero customer service so I won’t be going back. And before I left and older lady came in raising hell about her order she told me not to waste my time doing business with her. So clearly its not just me.
I would rather have looked on my own without a salesperson being right on my heels!
The service of this place called the Furniture House... is great. We got my son some bedroom furniture. Bought it on a Tuesday and it was delivered the following Saturday. They moved the older furniture out and set up the new. They even loaded the old into my truck!! Thank you to both Amber and Jessica.
The Southern Motion couch & love seat I ordered stinks of chemicals, It's so bad I had to remove it from my living room. I called twice & the only option I was given was they could come get it & let it sit in their warehouse for a while to air out. They didn't offer a refund of any kind, So I'm stuck with a pricey couch & love seat I cant enjoy
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