Carrollton, United States
2245 Marsh Ln
N/A
+1 9724161764
Nice location for the surrounding area. Pleasant staff and nice decor. The rooms are nice. Carpet could stand a little cleaning. And the staff sometimes discuss in-house issues. Nevertheless, this center is better than some others.
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Everything from delivery of a package, scheduling a doctors appointment to just seeing a caseworker has to go through your nurse on duty. While there are a few great nurses and nurses assistants at this facility, there are just as many not so good nurses and assistants. I found the facility didn't tell me the truth some of the time. The food was also horrible. I would however like to thank Gail?, Stephanie, the two female nurses who worked at night for taking good care of me on their individual shifts A special thank you goes out to Annette and James for different reason above the expected.
I don’t even know where to begin. I guess with the fact it took eight days to get a return phone call from social work. I left repeated messages to the point even the front desk knew my voice and asked was I sure I hadn’t received a return call. When I did receive a return call I was told I’d had a conversation with “Eduardo”. I had never even heard of this person. After several attempts to get a discharge on my mom and several times being put off we finally agreed on a day. When that day arrived we were told the d/c could not happen the social workers computer was down and it would have to wait till Monday. My goodness, what do you know 3 more days of billing. So much for the old fashion way of using a different computer or my goodness hand writing it. From the beginning it was a cluster with no concern for the patient but much concern for let’s ride out these billing days. I will never recommend this facility. It’s it a embarrassment to skilled nursing facilities and just verifies the bad reputation that follows them. I do have to say with all the negative of the front offices the nurse Angela was outstanding and the bright spot in this two week nightmare.
They only care about making money, not organized , and the staff is very unprofessional. Do not put your loved one here!!!
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