Carson, United States
2233 E 223rd St
N/A
+1 5623045241
Customer service rep was efficient on site. However, I was disappointed with the vehicle we were assigned. The outer appearance was unwashed, it had dirt splatters near the tire area, the windshield was dirty, and there were various dents and cosmetic issues around the vehicle. Once inside, the cleanliness was no better. The table was still smudged, the walls throughout had what either remains of oil smudges from cooking inside the vehicle or something else. The matress seemed dingy and old and overall did not seem as if it was cleaned by any standards pertaining to Covid guidelines. I had to clean and disinfect the interior myself. My hope is that the engine has been cared utilizing better care and that we don't break down on the road. I'm left to wonder if we were given a subpar vehicle because we had rented for a one way trip. Either way, I'm never renting with this company again. I will be providing interior pics in a formal complaint to their corporate offices following this review
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We had a very emotional move from California to Davenport Iowa. My daughters family bought a home and we needed to get 3 kids, 2 dogs and a cat across the US to their new home but how? Cruise America! That’s how! Super awesome way to travel with a group like we had. 5 nights of KOA Camping (also awesome!) and 6 days of memories traveling across the US. We traveled in comfort and had a blast! Thank you Cruise America!!
Pick up was easy. The vehicle was well maintained and easy to drive and drop-off was effortless. Overall, a 10 out of 10. Thank You
Overall we had a great experience renting from Cruise America in Carson for our socially distanced trip. The vehicle was in excellent condition and the staff did a nice job of walking us through how to use it since it was the first time we were using an RV. The pick up process took a little long because the first vehicle they had set for us had an issue with the fridge so they had to rush and get a different one ready. We had planned pick up for the day before we were leaving so we had some time built into the process and we also came home the night before we had to return the vehicle so we weren’t rushed. While this adds extra days of rental and cost, I highly recommend it because it makes it less stressful to get the RV packed/unpacked and get on the road. I think they might be a little understaffed at the Carson location but the staff that we’re there we’re friendly, informed and accommodating.
Such a fun experience with the family! The rv was awesome it fit everyone comfortable, we truly enjoyed ourselves, & made precious memories that will last forever! The company was very informative & accommodating. Overall it was a wonderful experience would definitely rent from them again, 5 star rating, satisfied customers!
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