Carteret, United States
2 Germak Dr
N/A
+1 8006962000
Will never use this company again. Have been trying to for months to have my washer new washer repaired. On one service call they damaged my brand new dryer, then insulted me by offering me 100 dollars for the damage. Tried to speak to a manager on several occasions but no one from the Woodbridge NJ store has called me back. Salesman at this store did a poor job with product knowledge. Very unhappy with the service at the Woodbridge NJ location
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I love this place because they were the best price we got after shopping around but they offer a warranty that's unheard of!!! They used to offer a 10 year warranty but now they have knocked it down to 8 years. 8 years still blows away anyone else and the price of the warranty is reasonable. The way things are made today you need a warranty! We had two major appliances replaced under warranty and we got full replacement cost when we did it. Service can be hit or miss sometimes. For the most part they get the job done so I can't rag on them to hard. Lol. All in all its a great place to do business.
If you can get service done by actual PC RICHARD service repair personnel, they are professional, efficient and pleasant. Thank you Saheed! If you have to rely on their outside contractors, forget it! Aid Repair is the worst, they don't show up and worse, they lie to their customers. Also Kathleen in Customer Service is the best! She went above and beyond to help me.
I received my washer and dryer and when I went to dry my clothes I noticed the drum wasn’t moving. I called my salesman and he told me it wouldn’t be fixed until next week!!!! I was furious! I had to take my wet laundry to a laundromat to dry. However, that night I got a call from PC Richards service saying they would be over early next day. They showed up at 8 am and “Shane” was able to fix my dryer and I was up and running again!! I was so happy to have it fixed!! Shane was very polite and professional and had the entire job completed in a matter of minutes!! I was delighted with this service experience!
My washer/dryer combo. The washer broke a month ago, it is under warranty and they have sent someone from service to my house every week since & it is still broken. Now they are waiting for a part to come in early next week. Assuming they will send another person out to NOT fix it. This is the worst service EVER!! Why wouldn't they just replace it?? I would like to give you NO STARS
On Thursday, my mom and I entered the Gateway PC Richard's and we were met with professionalism and attentiveness. Sales representative, Abdullah, assisted us with our selection. He was knowledgeable, caring and helped us decipher through this confusing task with great precision and detail. He went out his way to ensure that our product would be delivered before Thanksgiving which is of great importance to us since our stove isn't working. He also provided us with great resources. Overall, it was a great experience at that location.
I've been waiting on repairs to My refrigerator for the ice maker and freezer drawer!. It's been 3 weeks and I'm still waiting for the drawer to come in. Everyday we have to beat the ice off the bottom of freezer! Otherwise the drawer doesn't close!!!! FRUSTRATING!! Why do parts take 6-8 weeks??? This is the 3rd time calling about this problem!!
It has been 3 weeks without my washer because if the incompetence of the Pc Richards employees. They don’t take the correct messages when you call. They order the wrong parts. And when you asked to speak to supervisor they put you on hold and never answered. Now I’m going into the 4th week without a washer and again they order the wrong part. Never recommend the company. Extremely awful service.
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