Cartersville, United States
40 S Morningside Dr
N/A
+1 6785353350
Wheelchair-accessible toilet
Simple and to the point. Jonathan (Master Technician) was awesome. He took care of the issue in record time and did it right. I really appreciate it. Wish I could give him a higher rating. Hmmm, I will . Thanks. Joe F. Kay
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I had my windshield replaced by Safelite in April 2017. It was a routine job involving road debris and a long horizontal crack. The work was performed through my insurance company as part of my coverage. After the windshield was replaced, I discovered that both the driver and front passenger doors on my car were badly scratched. The scratches were the sort you might expect from a person wearing a belt or pants with rivets leaning against the car, which the rep from Safelite would have had to do to reach the top of the windshield. Unfortunately, I didn’t notice this damage when the Safelite rep was onsite due to shadows and where the damage was (who inspects the doors after a windshield replacement?), so I called it back in to the service center that had originally scheduled the service. At this point I was told that because the damage occurred in an “uncontrolled setting,” which is to say a public parking lot, they couldn’t confirm that they caused the damage. I then escalated through the local repair center in Cartersville (who shows little to no interest in fixing this) to the Safelite “Executive Services” line and their reps. By the end of May, Safelite had finally “agreed” to partially pay for the repairs on damages they had incurred, but as of July have not actually done so. Strongly recommend finding literally anyone else to perform the work on your car. In a pinch, get a video camera and closely monitor the work they’re doing. Not worth the hassle, unless you just don’t care about your car.
Professional windshield installation. Notified of the do's and dont's for the next few days. Quick and courteous service.
My windshield repair failed so I called to get my money back. I was told that you cannot have a refund only a credit towards having the entire windshield replaced. The original crack that I payed 175 to fix was a centimeter long as I called as soon as it happened. The \fixed\ centimeter crack is now two inches long. I think the money back life time guarantee is a little misleading since the repair failed and now I would have to pay the difference in repairs which is 316. I would be better off going to another company and replacing my windshield there as they are cheaper 274. I WILL NOT be using safelight again.
Great attention to detail, fast and friendly ! Unfortunately had to use there services after some low life busted my windows in and stole my purse. Thanks Safelite for the amazing service and very nice technician !
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