Casselberry, United States
1450 Sunshadow Dr
N/A
+1 4078633083
This is my second review of this community. I moved into this community in Jan 2019 and am moving out March 2021. I’ve enjoyed my apartment, the location, the neighborhood and for the most part have had very little issues. The issues I’ve had are: 1) during renewal they have increased rent 100 each year. 2) They made changes to their rental policy requirements with no warning. I’ve made the changes to my policy and submitted the documents to them and paid my rent. They are now saying I have a balance of 75 owed to them for not providing proof of insurance, which they have been provided. I have reached out several times to their leasing office with no resolution as of yet. 3) My air conditioner has not worked since mid-summer 2020. It runs constantly, never shutting off and does not ever cool my house. My electric bill doubled from the year before and every time my service ticket is worked on they just add another zip tie to the unit and tell me it’s fixed. I have just stopped using it altogether and will be happy that I am out before summer again. Apologies to the next tenant in Apt 102–hopefully you’ll read this so you’ll know to budget your electric bill to be 200/month.
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RUN AS FAST AS YOU CAN!!!! No even worthy of 1 star. And if you are parents looking to put your loved in this complex, DON'T. Over priced garbage and if you just rented or thinking about renting unit # 215 in building 9, take a look at the attached pictures of mold that they claim was dog urine from a female. Anyone owing a female dog knows that they squat, not spray. The mold is attributed to the continuously malfunctioning air conditioner. Never worked from day one and even though reports were turned in weekly, it was never fixed. Constantly running and kicking out hot air. Consistently above 80's even though thermostat set in low 70's. When moving out and finding the mold, it clicked that the air conditioner was leaking. Totally confident they did not disclose the mold to new tenant. Do you know what black mold can attribute to your health. I won't even bore you with the laundry list of other maintenance issues, broken doors, washer & dryer malfunction, no key upon move in, lost deposit, unclean upon move in, rusted towel racks, and the list can go on and on. DO NOT RENT FROM THESE PEOPLE. You are better off homeless!!!
I moved to this community recently and am happy that I did so. Its proximity to the highway is convenient in so many ways. Their dog park is very nice as well as their tennis court. I am also able to take my daughter to the pool, which is always well kept and so is their park! It is quiet and the grass Is always maintained. This place definitely has it all!
Great place to live. Clean and well-maintained. Quiet. Friendly neighbors. Maintenance is fantastic and they handle things promptly and are very nice. Our apartment is extremely well maintained. Pest control is fantastic. (I updated this since moving in... move in process was fantastic.)
Mary, I must say you have been great And I Appreciate how calm you were even though I was upset. However this complex is another story. I Had the upstairs units water heater burst and leak back in May and still have water damaged. It has been told to me time and time again it would be taken care of. Here it is middle of September and just up until last Friday I have still been told the same thing and nothing has been done. At this point I don’t even care to have it painted. I have also asked for a screen door for my porch as all apartments have one and mine simply did not since moving in January.. one finally got installed in August that is about 4 inches to short ..The a/c units are pretty old .. I leave mine set to about 75 everyday .. my power bills are over 130 dollars .. I stopped asking them about fixing my dishwasher .. But today was really what prompted the review .. you come here you make a home and then they decide to modify your apartment the way they want it for future residents.. I have decorated my apartment In order to be comfortable in where I’m staying .. today they install a technology box in the middle of my wall Incase I may in the future want to upgrade to it ..
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